The purpose of this position is to interact with our guests and ensure they have a great experience when dining at the resort. Restaurant Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. At all times, bartenders are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
• Guest Service - Wait staff are responsible for a variety of guest service tasks including but not limited to
o Providing excellent guest service
o Greeting patrons once they are seated
o Explaining menu items to guest
o Answering questions from guests about food and beverages
o Updating information with guests about the status of their orders
o Refilling guest drink orders throughout their meal
o Being sensible to guests who may need additional items or help
o Following up with guests to verify they are satisfied with their orders
• Sales Duties - Bartenders must be able to handle different sales specific tasks including but not limited to
o Up-selling additional food, desserts and beverages
o Suggestive selling of promotional items
o Taking orders from guests and inputting them accurately into a POS system
o Delivering checks in a timely and polite manner
o Accepting payments precisely
o Encouraging guests to complete surveys, contests, etc.
o Communicating guest orders to kitchen staff when needed
o Mix drinks, cocktails and other bar beverages as ordered and in compliance with company standards.
o Check identification of guests to verify age requirements for purchase of alcohol
o Handle an assigned house bank and follow all cash handling procedures.
o Collect payment for drinks served and balance all receipts.
o Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or purchase requisitions as needed to replenish supplies. Demonstrate a thorough knowledge of food and beverage products, menus and promotions.
o Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. as needed.
o Other duties as assigned.
o Ensuring guest orders are presented properly
o Delivering orders to guests in an efficient manner
o Removing empty plates, silverware, cups and used napkins from tables
o Determining when guests have completed their meals
o Attending team and/or shift meetings in a punctual manner
o Training new food servers
o Assisting other team members
• Compliance - Bartenders plays an important role in regulatory obligations including but not limited to
o Verifying age of guests who order alcoholic beverages
o Adhering to health dept. rules and regulations
o Practicing and training the principles of safe food handling and service
o Compliant with Three Dollar Café's bylaws and practices
• Knowledge, skills and abilities
o Ability to operate a point of sale system (POS) including processing payments.
o Ability to communicate in a professional manner with guests and team members
o Ability to read, comprehend and follow instructions and menu items
o Recognizing different spirits, alcohol, etc.
o Ability to make most common mix drinks
o Previous bartending service experience or formal bartending knowledge of 2 yrs a in a fast paced environment.
• Physical Requirements
o Well-kept in personal hygiene
o Always smiling
o Ability to lift, carry, deliver and serve from trays weighing up to 50lbs throughout an 8hr shift
o Ability to stand and walk continuously throughout an full shift
o Ability to bend and reach while carrying plates and trays throughout a full shift
o Visual acuity to review restaurant menus, take orders, navigate dining area, kitchen, other parts of the facility
o Ability to speak and hear
o Identify and distinguish color
o Ability to attend work and meetings as scheduled
Employee Job Description Acknowledgement
I have received a copy of the job description for the position I am being offered. I have read this job description and I completely understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or Human Resources. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor and the budget. I have discussed any questions I may have had about this job description prior to signing this form.
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Posting ID: 47513712Posted: 2020-02-19