1
All
Urgently Hiring
Easy Apply
Essential Jobs
Industry 0
Part-time
Full-time
Teen

468 Telephone Jobs in mckinney, tx

Recent
  • Urgently Hiring

Part-Time Evening - Customer Retention Representative (Bilingual)

Globe Life

Mckinney, TX 75069
2.0 miles
Part-time
  • Urgently Hiring

Part-Time - Customer Retention Representative

Globe Life

Mckinney, TX 75069
2.0 miles
Part-time
  • Urgently Hiring

Bilingual Customer Retention Representative (WFH)

Globe Life

Mckinney, TX 75069
2.0 miles
Full-time
  • Urgently Hiring

Customer Retention Representative

Globe Life

Mckinney, TX 75069
2.0 miles
Full-time

    Bilingual Call Center Verification Representative

    Globe Life

    Mckinney, TX 75069
    2.0 miles
    Full-time

      Part Time - Bilingual Call Center Verification Representative

      Globe Life

      Mckinney, TX 75069
      2.0 miles
      Part-time

        Part Time - Call Center Verification Representative

        Globe Life

        Mckinney, TX 75069
        2.0 miles
        Part-time

          Call Center Verification Representative

          Globe Life

          Mckinney, TX 75069
          2.0 miles
          Full-time

            PT Support Lead - 5027

            Five Below

            190 E. Stacy Rd., Allen, TX 75002
            4.7 miles
            Full-time, Part-time

              Part-Time Evening - Customer Retention Representative (Bilingual)

              Globe Life
              Mckinney, TX 75069
              Part-time
              Refer friends, get paid!

              Job Description

              About the Company

              About the Job

              The Customer Retention Department is responsible for conserving business on behalf of the Company.  You’ll be a vital part of a dedicated, professional team.  Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.  

              Globe Life Inc. is looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.  As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.  You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.  You must have a positive, helpful attitude with customers to quickly gather information and record it.  There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.  Excellent earning potential – hourly wage plus bonus based on performance.   

               Primary duties & responsibilities:

              • Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
              • Clearly explain the policy benefits and premiums due to customers
              • Ability to solve complex policyholder issues with a positive attitude
              • Use discretion and tact when speaking with customers
              • Reselling the benefits of our policies
              • Bilingual (Spanish) hourly pay differential

              Physical Requirements:

              • Heavy phone and PC use
              • Sitting and wearing a headset for extended periods of time
              • Reaches above shoulder level
              • Some overtime may be required

              Part-Time Hours:

              4 week days (5:30pm-9:30pm) and a half day on Saturdays (8am-12pm)

              • Excellent oral and written communication
              • Superior customer service skills required – friendly, efficient, good listener
              • Proficient use of the computer, keyboard functions and Microsoft Excel
              • Ability to work under pressure and multi-task
              • Excellent organization and time management skills
              • Must be detail-oriented with the ability to analyze information and make logical conclusions
              • Have a desire to learn and grow within the Company
              • High school diploma or equivalent
              • 1+ years of experience; previous inside sales experience a plus

              We are following the social distancing guidelines for COVID-19!

              All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments. Additionally, we are looking forward to our new Headquarters office in Plano, TX site to open in the near future!

              Suggested searches

              Posting ID: 570390443Posted: 2020-09-09