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                  Call Center Manager

                  Aerotek
                  Mechanicsburg, PA 17050
                  Full-time, Part-time
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                  Job Description

                  The Call Center Manager will be directly overseeing all call center personnel and activities to ensure positive customer interactions as well as effective and efficient daily operations. To ensure positive outcomes, the Call Center Manager will be held accountable to implementing and enforcing various call center policies and best practices including but not limited to, training, staffing (levels and schedules), quality, customer satisfaction, sales revenue, metric reporting.

                  Must Haves:

                  • 3 - 5 years of call center/customer service management experience
                  • Proven track record of meeting and exceeding training and performance measures
                  • High School Diploma




                  About Aerotek:

                  We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

                  Aerotek is acting as an Employment Agency in relation to this vacancy.
                  Posting ID: 566955202Posted: 2020-08-06