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IT Analyst

Kelly Services
Medford, MA 02155
Full-time, Part-time
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Job Description

IT Analyst, Billerica, Massachusetts, 01821


Kelly Services is seeking an IT Analyst with extensive skills in deskside, phone & instant messaging support for IT technical troubleshooting in a Windows based environment and great customer service skills. Provide front line technical assistance to internal company employees for all IT related issues. Responsible for assisting users deskside, calls/chats and emails and documenting work instructions and solutions provided to the user for one of our top clients in Billerica, Massachusetts.


Length: 02/22/2021- 05/21/2021 (Contract W2)- (Possibility of extension)

Pay Rate: $25-30/ hr. (W2)



  • Bachelor's Degree in an IT related field or equivalent experience.
  • 4+ years’ minimum experience.
  • Knowledge of business processes and IT industry trends and developments.
  • Demonstrated technical competence within area of expertise.
  • Advanced analytical and problem solving skills.
  • Excellent communications and customer service skills.
  • Great customer service skills required and the ability to multi-task in a fast paced environment.
  • Knowledge of Exchange/Outlook, Active Directory (AD), Live Communication Server (LCS) and Windows Server.
  • Skilled in the support of Microsoft Office Suite and Operating Systems.




  • Under general supervision, responds to and diagnoses moderately complex problems for enterprise-managed applications and systems and/or hardware, software, and network problems.
  • Interacts with vendors and other functional teams in order to restore services and correct core problems.
  • Handles and tracks routine incidents and problems escalated by the solutions center and provides resolutions.
  • Configures and deploys hardware in accordance with agreed upon SLAs.
  • Handles special project as needed.


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Why Kelly®?

By partnering with Kelly® IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Posting ID: 605995491Posted: 2021-02-24