* Shifts are Noon - 10pm, Sun-Thru or Tues-Sat. Overtime is expected. * Description: * Provides remote support and for computers, printers, mobile devices, and peripherals. * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. * Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. * Experienced in basic network troubleshooting (TCP IP). * Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. * Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
* Experience with Active Directory to include account creation/management and File Share permissions management. Qualifications: * (1-3) years of related experience in information systems
* Active Secret (or higher) DoD Security Clearance or Interim Clearance. * Currently waiving the Certification Requirement. (Must Obtain one of the following certs 60 days after starting: A+ce Certification, Network +ce, or Security +ce).
Posting ID: 602930464Posted: 2021-02-17