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Front Desk Associate

Planet Fitness Franchises
Milford, CT 06460
Full-time, Part-time
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Job Description

Job Description

Front Desk Associate - Milford, CT / New Haven County Area - Part Time Positions - MULTIPLE Shifts Available - Weekends and/or Weekdays (see hours listed below)

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma Or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (please specify if you can only work certain days/times from the hours below!)

Monday: 12:00pm - 5:00pm // 5:00pm - 10:00pm // OFF

Tuesday: 12:00pm - 5:00pm // 5:00pm - 10:00pm // OFF

Wednesday: 10:00am - 2:00pm // 5:00pm - 10:00pm // 3:00pm - 9:00pm

Thursday: OFF // 3:00pm - 10:00pm // 3:00pm - 9:00pm

Friday: 2:00am - 9:00pm // OFF // 8:00am - 2:00pm

Saturday: OFF // 7:00am - 12:00pm // 3:00pm - 7:00pm

Sunday: OFF // OFF // 8:00am - 1:00pm


  • Competitive Salary
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
  • Paid Time Off benefits (if applicable)

Planet Fitness is an Equal Opportunity Employer

Job Posted by ApplicantPro
Posting ID: 602146413Posted: 2021-02-25