Service Manager Overview:
The Service Manager is responsible, under broad guidance from the General Manager, for the profitability and efficient operation of the Service Department. In addition, the Service Manager builds partnerships with the sales team to attract new customers while retaining existing accounts.
• Responsibilities/Essential Functions:
Assist the General Manager in attaining projected growth and profitability through proper planning and directing of resources; Develop and motivate staff to attain proper standards of performance; Analyze reports and initiate proper corrective actions for unacceptable trends; Retain client base and expand that base through sales; Maintain high moral character and business ethics that coincide with Aramark Corporate Standards for business conduct; Responsible for selecting and recruiting appropriate candidates; Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe and efficient operation of the Market Center; Ensure that subordinate staff turnover is less than 10% annualized; Conduct performance evaluations for subordinate staff providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives; Direct and supervise Market Center Coach to improve subordinate performance. Hold employees accountable for meeting goals established by the Market Center. Recruit, select, train and develop a qualified staff. Maintain high level of bench strength (promotable employees); Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers; Support an environment of continuous improvement by making suggestions and implementing where possible; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Working Environment: Position is situated in an office environment.
Production management and customer service experience; Profit and loss responsibility; Significant customer interface and service responsibilities; Considerable knowledge of financial information relating to profit and loss sales and capital expenses; Demonstrated ability to successfully interface with a variety of organizational functions to get the job done; Considerable negotiation skills; Computer proficiency; Exposure to sales function preferred; Strong operations management background; Considerable skills in management, human relations and communication; Production planning, maintenance or warehouse operations preferred.
• Travel Requirements:
Frequent travel to local customers required.
Bachelor’s degree in related field or equivalent experience
• License Requirements/ Certifications: