As a Commercial Account Specialist, you will introduce Toole's Ace Hardware solutions, products, and services to business customers. You will spend time meeting first-time and current business customers and learning their needs. You will generate new internal leads and build relationships, connecting in the store or through personal visits and in-store workshops and events. Also, your role is to inform and offer customers the complete suite of sales support options by engaging customers to think about the possibilities of Toole's Ace Hardware in their businesses. The duties of the Commercial Account Specialist position are to be performed while demonstrating and encouraging Toole's Ace Hardware's business solutions.
Education/Training: o High School degree, some college preferred. Possess product knowledge of hardware/commercial/consumable products along with a willingness to learn Experience: o Sales experience with retail and/or business customers Skills/Knowledge: o Comfortable interacting with existing customers and qualified leads by phone and in person. o Excellent communication skills, exceptional organizational ability, high attention to detail and ability to multi-task o Strong time management skills o Ability and willingness to work flexible hours dependent on business customer needs o Knowledge of retail computer systems, MS Word and Excel a plus o Bilingual (Spanish) verbal and written communication skills a plus
Essential Duties and Responsibilities - Pick, pull and pack business customer orders and/or delivery items - Generate customer invoices - Market program to internal and external business customers - Generate sales leads from potential new customers - Create and maintain customer relationships - Learn customer base by interviewing customers, understanding current customer solution needs, and making purchase recommendations - Perform product research for unique and special orders - Generate customer quotes and process customer orders - Establish sourcing or products of vendors - Monitor competition’s pricing, product assortment, services, fees and marketing efforts to ensure store’s commercial sales program is competitive - Track and review purchase habits that enable new sales opportunities or identification of new business customers - Empower, involve and provide support to entire store personnel in the commercial sales process