Business Account Specialist - External Summary/Objective The Business Account Specialist coordinate and maintain the activities of generating Business-to-Business sales, while building and maintaining customer relationships. Essential Functions Sale and Account Development • Strengthen relationships with existing business customers and increase their purchasing. • Generate new sales leads from potential new customers • Learn customer base by interviewing customers, visiting outside businesses, and understanding needs of the area • Manage the process for customer quotes and orders • Submit orders, Pick, pull, and pack, call and arrange for delivery • Achieves sales and gross margin goals • Work with Business Account Director to manage a prospective new business list and follow up appropriately. • Work with Business Account Director to coordinates and host any B2B in-store events. • Participate in local community organizations, ie. Local chamber meetings and events • Support Customer Service within the store as needed Training and Coaching • Provide training to team members on B2B product knowledge, sales, and customer service • Helps store Cashiers and Associates learn to recognize and make referrals of new business customers, handle special orders knowledgably and accurately, and deliver relevant service to business customers Inventory • Work with Business Account Director to maintain necessary inventory and make adjustments to meet expectations of local business customers Qualifications • Education/Training: High School degree, some college preferred. Possess basic product knowledge of hardware / commercial / consumable products along with a willingness to learn. • Experience: Outside sales and marketing experience with retail programs, establishing relationships and new accounts, and other promotional activities. • Experience in a retail environment either in marketing, sales. • Skills/Knowledge: Excellent communication skills, strong organizational ability, high attention to detail, and ability to multi-task. Takes initiative to meet new customers • Ability to analyze options an make sound decisions with minimal supervision • Knowledge of retail computer systems, MS Word and Excel a plus. Accountability Reports to Manager and Business Account Director Supervisory Responsibility This position does not manage but will train others. Work Environment This job operates in a hardware retail environment. This role may require the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The employee is occasionally required to sit, stand, lift, walk. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Position Type/Expected Hours of Work This is a full-time position, 35-40 hours week, typically Monday - Friday. Some nights and weekends may be needed to accommodate special events or community meeting involvement. Travel Local in town travel is expected for this position. Required Training and Experience Three or more years Sales Associate Experience desired
Whitmore Ace offers associates a wide variety of benefits for their health, wellness, future, relaxation and fun. Training & Growth Opportunities Competitive Wages Flexible Schedules Paid Time off Holiday Bonuses 401K Employee and Family Discount Clothing Allowance Food, Clothes, Parties, Fun ...and More!