TITLE: Switchboard/Call Center
CLASSIFICATION: Administrative Specialist I
SALARY: $22,268.00 - $33,883.00
SUPERVISOR: Billing Coordinator
This is responsible work serving as a switchboard operator for the Authority, and performing clerical duties as directed including data entry and completing assigned typing.
DESCRIPTION OF DUTIES:
Flow all incoming calls to the appropriate stations.
Each business day, take any messages received through answering machine and make special messages for answering machine.
Responsible for daily calls from consumers concerning their services.
Take messages for individuals when they are not available.
Direct visitors to appropriate areas in the building.
Scan, input data, and review information in the electronic health record.
Perform clerical duties including data entry.
Perform back up duties for administrative offices.
Perform other duties as assigned by supervisor.