The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant
Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all
Crew Members and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
• Able to meet all responsibilities for each employment level below the Shift Leader position, which is the crew person.
• Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations
and requests immediately in a positive manner
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs.
• Create a friendly atmosphere for employees and Guests.
• Effectively train Crew Members.
• Provide direction and supervision for Crew Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize and implement all operational routines and activities during your shift.
• Role model and set a positive example for the entire team.
SHARED VALUES: Models and encourages Big Benders/ Hardees brand shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.
EDUCATION: High school diploma or equivalent.
Must be a minimum of 18 years of age.
HOURS: Must be able and willing to work flexible hours including morning, evening and weekend shifts
SKILLS AND ABILITIES
• Ability to get results through others.
• Organizational, planning and time management skills
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills
• Ability to take initiative.
• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.