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                                Donation Attendant

                                Goodwill Industries
                                888 N. Main Street, Morton, IL
                                Full-time, Part-time
                                Similar jobs pay $9.00 - $13.58

                                Job Description

                                This role demonstrates behaviors consistent with our Mission, Vision, and Values, on behalf of Goodwill Industries of Central Illinois. The Donation Attendant functions in various capacities while assigned to a Donation Center or Retail Store location. The Donation Attendant must always display exemplary customer service to donors and satisfy production expectations. The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees.

                                The responsibilities, work schedule, qualifications, physical demands and work environment summarized here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                 

                                Summarized Responsibilities

                                • Performs all functions of daily operations requirements as necessary.
                                • Promotes and provides donation management through excellent customer service.
                                • Provides excellent customer service by professionally and quickly accepting donations from customers and maintaining a clean and clear donation door, and managing a clean, organized, sales-effective display.
                                • Greets all donors with enthusiasm and accepts their donations in a courteous manner.
                                • Unloads donations from vehicles and offers the donor a tax receipt.
                                • Pre-sorts donations and assists with the movement of donations throughout the facility. Loads and operates a trash compactor.
                                • Maintains a daily record of all donations received. Updates daily production tracking sheet.
                                • Assists customers in carrying purchases to their vehicles.
                                • Meets and/or exceeds production requirements to satisfy the established goals.
                                • Performs merchandise handling tasks.
                                • Responsible for adherence to all safety standards.
                                • Provides general information about Goodwill programs to educate customers and answer questions.
                                • Educates customers on current Goodwill promotions, including the rewards program.
                                • Maintains cleanliness and organization of donation area, parking lot and areas throughout the location. (Purge, colorize, run racks, merchandise, label, put away carts, stock shelves, clean lavatories, clean dressing rooms and everything in its place).
                                • Stays abreast of company procedures by successfully passing all quizzes.
                                • Provides exceptional customer experience by sorting various products to identify quality and properly barbing, tagging, hanging, purging, scanning and shipping as assigned.
                                • Utilizes good judgment in pricing and properly tagging items in accordance with Goodwill pricing as assigned.
                                • Quickly and accurately sorts products, scan or label and distributes to appropriate areas as assigned.
                                • Properly prints inventory sheets, and packs, seals, and ships totes or items as assigned.
                                • Maintains Goodwill dress code requirements and adherence to store scheduling.
                                • In addition to the general qualifications listed above, physical demands for this position will include regular use of a pallet jack, double stacker or other heavy equipment.
                                • Adherence to all safety standards.

                                 

                                Qualifications

                                • A minimum of two years of high school education.  Related experience and/or training a plus. 
                                • Must be at least 16 years of age.
                                • Results-oriented and driven to achieve goals.
                                • Effective to good reading, writing and math skills relative to the role.
                                • Demonstrates ethical behavior that aligns with Goodwill’s Core Values.
                                • Ability to work in a team environment, fostering two-way communication.
                                • Demonstrates the ability to multi-task.
                                • Commitment to continued learning and engaged participation in mandatory training offered by Goodwill.
                                • Displays a positive attitude when interacting with customers and employees. Excellent customer service and verbal communication skills. Ability to work with the public in a courteous and professional manner.
                                • Team player, solid work ethic and adherence to procedures and protocol, including adherence to the Goodwill’s principles.
                                • Strong attention to detail and quality of work, including safety awareness.
                                • Good time-management skills.
                                • Must be able to bend, stand, stretch, grip, type and carry for long periods of time
                                • Position requires carrying items in excess of 25 pounds and up to 50 pounds.
                                • Must be able to view a computer screen regularly.

                                Work Schedule

                                An individual must be able to be work a flexible or irregular schedule. Must be able to work weekends and holidays.

                                Physical Demands

                                While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently pushing, pulling, bending, reaching and lifting to 50lbs and carrying up to 25lbs frequently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

                                 

                                Work Environment

                                Frequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.) The noise level in the work environment is usually moderate. To perform this job successfully, an individual must be able to perform their designated role satisfactorily.

                                 

                                Goodwill Industries of Central IL Benefits Opportunities:

                                Part-Time

                                • Holiday Pay Opportunities
                                • Safe Harbor 401(k) – match of up to 5% by Goodwill.
                                • Available Life insurance plans
                                • Opportunities for personal and professional development
                                • Annual performance review
                                • Employee Assistance Program (EAP)

                                 

                                Full-Time

                                • Paid Holidays
                                • Safe Harbor 401(k) –a match of up to 5% by Goodwill.
                                • Paid time off (PTO)
                                • Opportunities for personal and professional development
                                • Comprehensive health plan
                                • Section 125 pretax health and dependent care spending account
                                • Life, dental and vision insurance
                                • Annual performance review
                                • Employee Assistance Program (EAP)

                                 

                                To learn more about our Mission and Values, please go to www.goodwillpeo.org.   Goodwill Industries of Central IL is EEO Employer

                                Posting ID: 73422131Posted: 2020-05-27