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                  Intern - IS Technology Support Spec. (per diem)

                  VIRTUA
                  Mullica Hill, NJ 08062
                  Full-time, Part-time
                  Similar jobs pay $8.60 - $13.18

                  Job Description

                  Virtua's IS department is looking to hire a per diem Intern.

                  Strongly prefer candidates that can work a 40 hour work week (full time), Monday - Friday during regular business hours of 8am - 5pm.

                  Position requires that you have your own vehicle and a current driver's license. Requires flexible travel to customer/remote sites to complete tasks; home base assignment may vary based on support and project needs. Serves as a liaison for internal customers on issues related to software and hardware capability and performance.

                  Job Summary:

                  Assists IS Technology Support Specialists with technology installations, configurations and aids in responding to Customer Support calls for software, hardware, peripherals, and other data network devices; interfaces with other IS teams and service vendors to help resolve problems and complete project tasks.  Through real-world projects and assignments learns directly from Virtua IT professionals in multiple technology disciplines.  Responsible for projecting a professional, friendly, customer service focused image in all customer communication. Develops and maintains productive and professional relationships with other teams within IS.

                  Job Responsibilities:

                  • Requires flexible travel to customer/remote sites to complete tasks; home base assignment may vary based on support and project needs. Serves as a liaison for internal customers on issues related to software and hardware capability and performance.

                   

                  • Participates in IS projects as needed.

                   

                  • Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs.
                     
                  • Escalates issues to team lead and other IS support team members as needed.
                  • Other duties as assigned.

                  Position Qualifications Required:

                  Required Experience:

                  Experience in computer hardware installation, maintenance and repair.

                  Strong analytical, technical and troubleshooting skills required. 

                  Technical skills may be demonstrated through school, volunteer, or other extra-curricular activities. 

                  Customer focus and positive, can-do approach is critical. 

                  Must have good interpersonal, verbal and written communication skills. 

                  Required Education:

                  High School Diploma.

                   

                  Training / Certification / Licensure:

                  Any additional technical training is a plus.

                  Posting ID: 561060911Posted: 2020-07-01