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2 Multitasking Jobs in muskogee, ok


    Customer Accounts Advisor


    , Muskogee, OK 74401
    3.5 miles Full-time, Part-time


      1311 N 4Th Ave, Warner, Ok 74469, Warner,, OK 74469
      Part-time, Full-time
      Similar jobs pay $8.35 - $13.44
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      Job Description

      Job Description

      The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
      Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

      Job functions:

      Open and maintain customer accounts by recording account information
      Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
      Maintain financial accounts by processing customer adjustments
      Recommend potential products or services to management by collecting customer information and analyzing customer needs
      Prepare product or service reports by collecting and analyzing customer information
      Contribute to team effort by accomplishing related results as needed
      Manage large amounts of incoming calls
      Generate sales leads
      Identify and assess customers' needs to achieve satisfaction
      Build sustainable relationships of trust through open and interactive communication
      Provide accurate, valid and complete information by using the right methods/tools
      Meet personal/team sales targets and call handling quotas
      Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
      Keep records of customer interactions, process customer accounts and file documents
      Follow communication procedures, guidelines and policies
      Go the extra mile to engage customers
      Resolve customer complaints via phone, email, mail or social media
      Use telephones to reach out to customers and verify account information
      Greet customers warmly and ascertain problem or reason for calling
      Cancel or upgrade accounts
      Assist with placement of orders, refunds, or exchanges
      Advise on company information
      Take payment information and other pertinent information such as addresses and phone numbers
      Place or cancel orders
      Answer questions about warranties or terms of sale
      Act as the company gatekeeper
      Suggest solutions when a product malfunctions
      Handle product recalls
      Attempt to persuade customer to reconsider cancellation
      Inform customer of deals and promotions
      Sell products and services
      Utilize computer technology to handle high call volumes
      Work with customer service manager to ensure proper customer service is being delivered
      Close out or open call records
      Compile reports on overall customer satisfaction
      Read from scripts
      Handle changes in policies or renewals
      Resolve customer complaints via phone, email, mail or social media


      Proven customer support experience
      Track record of over-achieving quota
      Strong phone contact handling skills and active listening
      Familiar with CRM systems and practices
      Customer orientation and ability to adapt/respond to different types of characters
      Excellent communication and presentation skills
      Ability to multi-task, prioritize and manage time effectively
      High school diploma or equivalent; college degree preferred

      Customer service representative top skills & proficiencies:
      Customer Service
      Product Knowledge
      Quality Focus
      Market Knowledge
      Documentation Skills
      Listening Skills
      Phone Skills
      Resolving Conflict
      Positive Attitude
      Attention to Detail
      People Oriented
      Problem Solving
      Organizational Skills
      Ability to Work Under Pressure
      Computer Skills

      Posting ID: 600160411Posted: 2021-01-17