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                              Sales and CSR- Entry Level

                              EMM, Inc.
                              690 8th Ave, 5th Floor, New York, NY
                              Full-time
                              Similar jobs pay $10.40 - $13.40

                              Job Description

                              Customer Service Positions- Full paid training

                              EMM is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective.

                              Management and growth is our main focus, as customer service is a tool for growth.

                              Tasks and Responsibilities of a Customer Service Representative:

                              • Interact with customers daily to inform of client products and services.
                              • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
                              • Ensure and provide quality service to external customers.
                              • Answer all customer inquiries in a timely and professional manner.
                              • Process orders and data entry with high level accuracy.
                              • Take initiative and resolve and escalations or complaints.
                              • Maintain a positive representation of the company and associated brands at all times.
                              • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position.
                              • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
                              • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
                              • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

                              EMM cross-trains all employees within leadership development which includes:

                              • Interviewing
                              • Sales and marketing training fundamentals
                              • Team building and mentoring
                              • Entry level marketing and sales consulting

                              The management & marketing team at EMM offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.

                              • Fun, team building environment
                              • Travel Opportunities
                              • Leadership workshops & development
                              • Financial management, business management, time management
                              • Philanthropy events – a chance to give back to the community
                              • Recognition for top performers
                              • Advancement to management based on performance

                              Job Requirements:

                              All candidates must bring a positive attitude and possess excellent written and verbal communication skills. Candidates are expected to multi-task in a fast-paced environment, and be reliable and motivated. Leadership qualities are a plus, but can be cultivated in the ideal applicant. Professional appearance and demeanor are mandatory, as well as a high school diploma or GED. All applicants for consideration will be required to submit to a criminal background check.

                              What we offer:

                              • Paid Training
                              • Salary & bonuses
                              • Plenty of room for advancement
                              • Fast paced & Exciting working environment
                              • Travel opportunities

                              Overall, we focus on developing our future managers so they can expand our company as well as reach their full potential in work and LIFE.

                              Posting ID: 51226915Posted: 2020-02-19