The General Manager contributes to the success of Five Guys through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The General Manager's responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members.
Live by the core values: Genuine Hospitality, Exceptional Quality, and Remarkably Clean
Reporting Relationship: The General Manager reports to the Area Director
§ Ensure a High Quality Operation
§ Maintain Controls
§ Manage Team Members
§ Advocate a Team Environment
§ Manage Personal Development
§ Community Involvement
Ensure a High Quality Operation
§ Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
§ Ensures prompt, friendly service according to Five Guys guidelines.
§ Ensures the production of high quality food on a consistent basis.
§ Directs overall activities and performance of team members on a shift-by-shift basis.
§ Drives positive Guest experience through a front door and floor presence and timely delivery of accurate food orders.
§ Ensures positive Guest experience by monitoring and ensuring appropriate steps of service and execution of the Five Guys experience.
§ Maintains the proper atmosphere through music and lighting levels for varying business periods.
§ Promotes an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests.
§ Establishes a positive relationship with the local authorities and seek their help in managing regulatory and governance related issues.
§ Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and implement Support Center - corporate initiatives.
§ Maintains and inspects dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Corrects unsafe practices or conditions.
§ Supervises cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant.
§ Follows the standards as described in the Policy & Procedures Manual, and Operations Manual.
§ Must be able to work in a fast paced, high energy, and physically demanding environment.
§ Must have the stamina and ability to work 45 to 50 hours a week. Must be able to occasionally work more than a 60-hour work week during short management staff situations.
§ Must be able to spend 90% of working time standing.
§ Must be able to spend 10% of working time sitting.
§ Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
§ Must be able to carry loads greater than 35 pounds, and be able to transport up to 50 pounds regularly.
§ Must be able to communicate clearly with our Guests
Posting ID: 55372989Posted: 2020-02-19