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5535 Communication Jobs in new haven, ct

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                    Call Center Representative

                    Fair Haven Community Health Care
                    New Haven, CT 06513
                    Full-time, Part-time
                    Similar jobs pay $11.30 - $19.13
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                    Job Description

                    Job Description

                    For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.

                    It’s an exciting time for FHCHC. We are growing and looking for great talent to join us!  If you are a passionate, caring professional interested in improving the health of our community, we’d like to know more about you.

                    Job purpose

                    The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment.  Schedules patient appointments and perform tasks in medical records. 

                    Duties and responsibilities

                    The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:

                    • Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
                    • Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
                    • Accurately acquire, confirm and input demographic and insurance information for all patients.
                    • Perform other related duties as assigned.

                    Qualifications

                    High School diploma, or GED is required. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred.   The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual.  Electronic appointment scheduling and data entry experience required.  Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity.  Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish required.

                    Physical Requirements/Work Environment

                      • Variable 8 hr shifts between 7am-8pm, including weekends as needed
                      • Minimal physical effort
                      • Must be able to operate computer and telephone continuously
                      • District travel as necessary

                     

                    Direct reports

                    None

                    OSHA Status:

                    Category III—Low Risk Position

                    Generally works in an office environment with no exposure to bloodborne pathogens.

                    Physical requirements:

                    Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

                    Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

                    Manual Dexterity Required:  Ability to use a keyboard, telephone.

                    American with Disabilities Requirements:

                    External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

                    Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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                    Posting ID: 583125211Posted: 2020-11-03