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    Sales and CSR- Entry Level

    EMM, Inc.
    690 8Th Ave, 5Th Floor, New York, NY 10036
    Full-time
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    Job Description

    Customer Service Positions- Full paid training

    EMM is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective.

    Management and growth is our main focus, as customer service is a tool for growth.

    Tasks and Responsibilities of a Customer Service Representative:

    • Interact with customers daily to inform of client products and services.
    • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
    • Ensure and provide quality service to external customers.
    • Answer all customer inquiries in a timely and professional manner.
    • Process orders and data entry with high level accuracy.
    • Take initiative and resolve and escalations or complaints.
    • Maintain a positive representation of the company and associated brands at all times.
    • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position.
    • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
    • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
    • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

    EMM cross-trains all employees within leadership development which includes:

    • Interviewing
    • Sales and marketing training fundamentals
    • Team building and mentoring
    • Entry level marketing and sales consulting

    The management & marketing team at EMM offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.

    • Fun, team building environment
    • Travel Opportunities
    • Leadership workshops & development
    • Financial management, business management, time management
    • Philanthropy events – a chance to give back to the community
    • Recognition for top performers
    • Advancement to management based on performance

    Job Requirements:

    All candidates must bring a positive attitude and possess excellent written and verbal communication skills. Candidates are expected to multi-task in a fast-paced environment, and be reliable and motivated. Leadership qualities are a plus, but can be cultivated in the ideal applicant. Professional appearance and demeanor are mandatory, as well as a high school diploma or GED. All applicants for consideration will be required to submit to a criminal background check.

    What we offer:

    • Paid Training
    • Salary & bonuses
    • Plenty of room for advancement
    • Fast paced & Exciting working environment
    • Travel opportunities

    Overall, we focus on developing our future managers so they can expand our company as well as reach their full potential in work and LIFE.

    Posting ID: 51226915Posted: 2020-07-14