About OWNCS Our World Neighborhood Charter Schools (OWNCS) educate students to become independent thinkers and lifelong learners. Our educational philosophy is based on inquiry, active and experiential learning, and social justice. We are committed to providing strong educational opportunities for children in underserved communities. We believe in the importance of creating socio-economically and culturally diverse schools. A successful candidate for this position will embody confidence, exercise good judgement and must be able to establish and maintain cooperative working relationships with various constituencies, including students, senior staff, co-workers, and teachers. Duties and Responsibilities Manage Web Help Desk Provide technical support to faculty, administrators, staff Troubleshoot hardware and software issues, including but not limited to laptops, iPads, servers, printerscopiers, interactive boards (SMART PanelsPromethean Boards) Oversee procedure for onoff boarding of employees and students Identify solutions to resolve problems and improve efficiency Collaborate with the Technology Team Maintenance optimization of network infrastructure Wired Wireless Servers VoIP Review testing of hardwaresoftware configuration prior to installation Deployment of software hardware Creation maintenance of documentation Key Competencies Requirements Excellent organizational and project management skills Excellent analytical, problem-solving and multitasking skills Ability to articulate technical information to non-technical audiences Excellent verbal written communications skills Ability to learn support new systems applications Comfort working both independently and collaboratively Qualifications Bachelors degree Experience providing direct support in a Mac OS environment Broad knowledge of application software and operating systems, particularly those commonly used in educational environments TCPIP networking experience Authorized to work in the United States Willingness to travel to all school locations Preferred Experience and Skills Apple certification Experience in the following Google Apps for Education PowerSchool Senior Systems Open Directory Web Help Desk Required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this position description are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required for this position. It is not intended to limit, or in any way to modify, the right of any supervisor to assign, direct, or reassign duties responsibilities to this job at any time. The use of particular illustration shall not be used to exclude non-listed duties of similar kind or level of difficulty. OWNCS is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religioncreed, national origin, ancestry, citizenship status, age, actual or perceived mental or physical disability, pregnancy (including childbirth and related conditions), sexgender, gender identity, presentation, expression or nonconformity (including cisgendertransgender, non-binary or intersex status), marital status, domestic partner status, familial or caregiver status, military or veteran status, actual or perceived sexual orientation (heterosexuality, homosexuality, bisexuality, asexuality), sexual and reproductive health decisions, genetic information, status as a victim of domestic violence, stalking or sex offenses, arrest or conviction record, unemployment status, credit history, salary history, or any other characteristic protected by applicable federal, state or local laws (each a Protected Characteristic). Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities discipline, discharge and general treatment during employment.