EMM is looking for a Customer Service Representative with strong Customer Service Skills to work for a busy marketing company based in Times Square. The successful applicant will be able to work as part of a growing friendly team. Experience with customer facing roles is an advantage but not essential.
This is a fantastic opportunity to join this highly successful marketing company that offers a broad range of market leading products coupled with a dedication to outstanding customer service offering superb training and career opportunities.
You will be working within an extremely dynamic and successful new business team developing existing and attracting new business where a flair for sales and customer development are vital.
To provide the primary external business interface for customers and the external sales force. Providing a full range of customer service support services including pricing information, lead time inquiries, and proactive management of sales. Establishing and maintaining effective relationships with specific managers and end users.
Participating in promotional and reactive sales campaigns will also be part of the CRM / Customer Service Role.
The Main Responsibilities of the Customer Service Role:
· Providing an excellent standard of Customer Service.
· Answering customers queries and questions.
· Sales reporting and tracking day to day progress
At EMM, our mission is to develop the most efficient marketing strategy for our clients business. Whatever their industry, target market, product or service, we will establish the highest yielding sales channel through which to market our clients products. Working on the principle of a personal, face to face approach, EMM will showcase our clients products and services to businesses, private customers or both.
We are specialist in marketing and sales strategy implementation. With experienced customer service, event based and business to business teams, we can offer a full, well rounded service to our clients.
Successful candidates will possess the following attributes:
· Have good customer service communication skills.
· Have good organizational skills applied to our customer service process.
· Be willing to take responsibility and accountability.
· Have experience of working alone and as part of a team.
· Hard working and have a problem solving attitude.
· You must be enthusiastic, motivated and willing to learn
Previous experience in customer service is not essential as full training will be given, but office/retail/sales experience would be useful. If you feel you have the right skill set for this position, please apply by clicking on the 'apply' button. Send us your resume and please feel free to call us if you would like any more information regarding the role.