Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
The Radio Dispatcher provides clear and concise communications regarding Ski lift status, on mountain emergencies, and on mountain movements to Lift Maintenance personnel, lift Operations personnel, ski patrol, and other departments and managers as needed throughout the operating hours of the ski hill. The dispatcher will perform dispatch functions and maintain records required by Mount Sunapee Lift Maintenance, ski patrol and other regulatory agencies and Vail Resorts to include procedures and operating logs. Radio Dispatch will be responsible for dispatching technicians in routine and in emergency on mountain situations. This position is the communication center for all of Mount Sunapee Resort utilizing telephones, and radios.
Job Duties include, but are not limited to:
- Works as direct mountain operations and front-line staff during resort opening and closing.
- Supply status and progress reports to department operating groups as required.
- Help handle daily routine situations, emergency situations, and other various on mountain events or action with the various on mountain departments.
- Process incoming emails regarding safety that come to firstname.lastname@example.org and delegate as appropriate.*
- High school diploma or equivalent required
- Working knowledge of Microsoft Office.
- Strong verbal and written communication skills in English.
- Ability to multitask in a sometimes stressful situation.
- Previous radio experience preferred.
- Experience in Lift Operations and/or Lift Maintenance or Ski Patrol preferred
- Ability to work as part of a large team.
- Valid driver's license preferred.
- Knowledge of Mount Sunapee preferred.
- Log lift Power Up times reported by LM.
- Log lift Maintenance Clear times reported by LM.
- Track any lift Log Out Tag Out. DO NOT ALLOW a lift to power up if LOTO.
- Log all Code Gray start and end times, etc.
- Announce Code Gray with alarm and pertaining pertinent info. Log those responding.
- Perform informative calls on call list if Code Gray persists longer than 10 min.
- Note any and all lift speed changes and why
- Log for all lifts Line Clear times (on and off lift) and who cleared the line.
- Log for all lifts Ready for Public times.
- Log for all lifts Last Chair #'s, and Power Down times
- Call each lift base at scheduled opening time; if all maintenance checks, lift op. checks, and line clears have been completed and reported to dispatch; to announce and approve lift is Cleared to Open.
- Log and manage any equipment or building Lock Out Tag Out.
- Assist communications with any scheduled deliveries
- Assist communications with any bus driver needs, parking lot attendee needs, etc
- Make note of parking lot full times.
- Log all Code Red times, reports from LO, location, details on injury, those involved.
- Receive emergency and non-emergency calls. Log accordingly
- Dispatch pertaining emergency/non-emergency calls accordingly
- Log all Trail Clear and Mountain Clear calls.
- Announce Mountain All Clear and dispatch is out.
- Log locations and movement of all snowmobile traffic at start up and throughout day.
- (Log when groomers are on the hill and when they are off the hill).
- (Log snow gun In Use/No Longer in Use calls).
- Assist with any and all miscellaneous incoming call questions/needs/events.
- Analyze all logs to generate specific pertained reportable information.
- Announce the daily weather (?), specific all mountain information.
- It makes sense to have the location for the dispatcher to work to be in the Ski Patrol Building.
- A desk top computer with access to internet and Microsoft Office programs is a must
- A radio (maybe two) and a phone line (X5501) are essential supplies for this position.
- Shifts for this position need to be 7 Days a week; approximately 66 hours a week. Weekends & Holidays: 6am to 430p (10.5 hrs) and Mid-Week: 7am to 430p (9.5hrs). It is very important to have this person available and ready to work around or before the lift mechanics head out to start up lifts.
Logistics to Work Out:
- How to properly transport Sun Bowl Operators to stations given current Covid regulations
- Are there designated snowmobile routes? Implement and communicate these.
- Patrol documentation, procedures, protocols, etc.
- Hiring and training for this position
- Edit documentation (logs) file(s) if needed
- Note that if top lift operators can't be transported via snowmobiles because of Covid;
- We can transport them up the lift they are scheduled to work so they can be trained to clear the line. If this becomes the case, Lift Operations will need access to several more radios. Currently, in LM and LO we have, I believe, 9 radios. I think having 3 more would be helpful. These will have to be wiped down & disinfected between each line clear use.
- OR patrol can continue to do line clearings because they already have their own personal radios (that won't have to be cleaned after every use); however, then that means patrol needs to show up sooner so that the top lift operator can load 10 chairs behind them and still have time to do the top operator checks before scheduled opening time.
- We need to decide where to store these files on the computer, who will have access; each day the file will be 'saved as' under pertaining date.
- What is the designated call list in the event of a lift down situation longer than 10 min.?
*As Safety Chairman, I hope to implement a place where employees or guests can email safety concerns and/or precautions anonymously. These emails will then be screened by the dispatcher and forwarded accordingly.
We can't help but smile when someone says "Sun Bowl." We can show you why. We came for the winter but stayed for the summer. We came for the summer but stayed for the winter. Some days we ski through lunch. Some days, lunch lasts all day. We love rosy cheeks, hot chocolate, chili, and beer. We laugh a little louder.We love to ski when the sun shines. We love to ski when it doesn't. The last run of the year is as sweet as the first. We are Family. We are Fun. We are Sunapee. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 265627