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                  Seafood Clerk

                  71 East Main Road, Middleton, RI 02842
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                  Job Description

                  The Seafood Clerk is responsible for waiting on and servicing customers at the Seafood
                  service counter. This includes the use of knives and entering PLUs manually into the
                  scales. He/she is responsible for following the customer satisfaction behaviors, to include
                  being friendly, responsive, knowledgeable and passionate. He/she is responsible for
                  filling seafood case with ice when necessary. Product is handed directly to the customer
                  across the counter. He/she must have excellent customer service skills, as they are
                  usually working one on one with customers. He/she must also fill products into the
                  service case, self-service cases, and other display areas and may also take down product
                  at night. Seafood clerks also prepare food products and work with cooked and uncooked
                  foods. He/she must maintain product quality by reviewing codes and rotating product.
                  He/she must maintain the Seafood area in a clean/sanitary and visually appealing manner.

                  • This position reports to: Seafood Manager
                  • Position(s)that report directly to this position: none

                  ESSENTIAL JOB FUNCTIONS:
                  • Work in a courteous manner in a fast paced multi functional environment alone or with
                  other people.
                  • Assist in increasing sales by utilizing the five steps of retail selling - Connect with the
                  customer; qualify the customer; present solutions; closing the sale and create a customer
                  for life.
                  • Cut products with a large knife. This requires repetitive motion and force on occasion.
                  • Wait on customers from behind Seafood service cases, process verbal orders (including
                  weighing and pricing), and deliver orders to customer from across the counter.
                  • Must work quickly and carefully while stocking items at a reasonable expectancy (R/E).
                  • Visually identify product and PLU code; manually enter into the scale for pricing.
                  • Reading display terminal and other documents when necessary.
                  • Taking verbal orders over the telephone and writing down pertinent information.
                  • Placing product into or removing product weighing up to 30 lbs. from refrigerated cases.
                  • Work with ice including shoveling, lifting, loading, scooping, and spreading.
                  • Replenishing product weighing up to 30 lbs. from the cooler to the display case.
                  • Prepare food product to be displayed in cases including live shellfish.
                  • Lift and load 5-30 lb cases onto stock carts and push or pull cart to stocking area.
                  • Interact and communicate with others in a courteous and professional manner including
                  greeting and thanking customers.
                  • Deal with some potentially difficult situations (such as dissatisfied customers).

                  • Perform deli clerk functions.
                  • Preparing special customer requests such as platters.
                  • Lift and load product weighing up to 50 lbs.
                  • Sweep, clean up, and sanitize workstation as assigned by supervisor.
                  • Cleaning and sanitizing equipment, utensils, and other supply items.
                  • Clean display cases and fill supplies when needed.
                  • Other duties as assigned.

                  • The Seafood Manager generally assigns the work.
                  • Seafood clerk should review and get approval from his/her supervisor prior to performing
                  any work that was not previously assigned.
                  • The Seafood Manager generally prepares work schedules on a weekly basis.
                  • Time off requests should be made directly to the Seafood Manager within the appropriate
                  time constraints as dictated by the individual manager's preference.

                  • Responsible to wait on the customer and provide good customer service including
                  suggestive selling.
                  • Seafood clerks should make sure the customer gets exactly what they want (show
                  customer thickness of filet, etc.).
                  • Seafood clerks are not to leave their assignment without notifying the supervisor on duty.
                  • Responsible for knowing and understanding all Seafood specific policies and procedures.
                  • Responsible for performing their work in a safe and ergonomically correct manner.
                  • Any unsafe working conditions must be reported to the supervisor on duty immediately.

                  RELATIONS WITH OTHERS:
                  • Must be able to relate to the following in a courteous and professional manner:
                  o Customers
                  o Supervisors
                  o Co-workers
                  o Store Management
                  o Other people with whom they have contact while on duty

                  • Must be at least 18 years old.
                  • Excellent customer service skills.
                  • On the job training is provided.

                  • Prior food handling experience.
                  • Ability to work quickly and accurately.
                  • High school graduate or currently enrolled in school.

                  WORKING CONDITIONS:
                  • Stores are usually open 7 days a week.
                  • Part time associates usually work between 8 and 36 hours a week.
                  • Full time associates usually work 40 hours a week.
                  • Retail store conditions are generally dry with moderate temperature.
                  • Seafood clerk requires the performance of repetitive tasks.
                  • Seafood clerks work with large knives.
                  • Seafood clerks work with live shellfish.
                  • Seafood workstations may be wet.
                  • Ice is used in the storage of and display of seafood product.
                  • Cooler conditions may be wet or dry, and usually cold.
                  • Freezer conditions are usually very cold.
                  • A hair restraint must be worn at all times.
                  • Associates in the Seafood are usually scheduled according to peak customer times.

                  • This may be a part time or full time position.
                  • This is considered an entry-level position.
                  • Significant Food safety awareness is required in this position.

                  • It is important to understand that all Seafood clerks must have the ability to deal with
                  some potentially difficult situations (such as dissatisfied customers) to perform this
                  position in a satisfactory manner.
                  This position and job description are subject to change, with or without notice. The inclusion of specific duties and
                  responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time
                  the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above.
                  This job description, alone or considered together with other written or verbal statements of the Company or its
                  representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw's
                  Supermarkets, Inc.

                  Posting ID: 74358797Posted: 2020-07-14