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    Technical Support Representative

    Kelly Services

    , North Sioux City, SD 57049
    Full-time, Part-time
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          Technical Support Representative

          Kelly Services
          North Sioux City, SD 57049
          Full-time, Part-time
          Similar jobs pay $11.17 - $16.09
          Refer friends, get paid!

          Job Description

          Job Description

          Are You Looking for What-s Next in Your Career?

          New Job
          New Beginning
          New You

          Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment.

          What Your Remote Work Environment Looks Like
          A private workspace with locked door in your permanent residence
          Quite environment free of background noise and interruptions
          A secure workspace free from cell phones/video devices
          Arrangements for dependent care and other obligations

          What You-ll Love About Us
          Paid training at $13.50
          Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment)
          You may be eligible for benefits after 90 days of employment
          You may be eligible for Paid Holidays after 90 days of employment
          99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

          What You-ll Do Every Day
          You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

          Locating music, apps, and movies on various devices
          Billing issues
          Fraud management
          Product feature inquiries
          Resolving username and password difficulties
          Troubleshooting email issues
          Navigating customers through various apps
          Data sharing & synchronization troubleshooting
          Verifying proper hardware and software configuration and set up
          Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more


          Requirements

          What We-ll Love About You
          Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary
          Must be able to work a 2nd shift between 1pm - 1am EST
          Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
          Possesses a strong work ethic with a stable work history
          Great communication skills
          Desire a long-term career with growth
          Openness to feedback and willingness to improve
          Familiarity with iOS and/or MacOS, or comparable technology

          What You-ll Need
          High School Diploma or GED
          18 years or older
          Minimum 6 months of customer service experience
          Legal authorization to work in the US
          High speed internet service
          #KellyConnect



          Why Kelly®?

          Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect®-and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

          About Kelly®

          At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

          Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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          Posting ID: 589126260Posted: 2020-11-30