Who We Are:
- Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.
- Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.
- Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community.
- Visit us at www.c4chicago.org
Community Counseling Centers of Chicago (C4) serves some of Chicago's most vulnerable residents. We are a pioneer in building hope and breaking down barriers to healing-from the personal to the systemic-through an integrated, community approach.
You have an opportunity to be a part of a dramatic turnaround at C4 and creating strength in community. In the depths of multiple societal traumas for our clients-personal challenges, COVID-19, America's racial reckoning, massive unemployment numbers-C4 also found itself in a management and financial crisis. With new leadership in place since June 2020, we have stabilized our financial position, improved cashflow, won new grants, increased staff productivity and morale, and hired over 50 new staff members! All of this is being achieved through a transparent, participatory process through engaging our Board of Directors, clients, employees, and a variety of community partners.
What we offer:
- Competitive salary based upon relevant education and licensure
- Comprehensive benefits package including healthcare insurance, paid vacation and holidays, and 403(b) plan (no match).
- National Health Service Corp (NHSC) loan forgiveness for qualifying clinicians
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at Community Counseling Centers of Chicago (C4) are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The purpose of this position is to provide clinical and programmatic leadership for the SASS team, and assist with the overall functioning of C4's emergency service programs. The SASS Supervisor shall perform supervisory duties that ensure the quality of clinical work and empower staff to advance to further levels of competency. They shall train clinical staff to provide crisis intervention services and pre-screening to children, adolescents, and adults in crisis, with the goal of immediate symptom reduction, stabilization and restoration to a previous level of functioning.
In addition, they shall work to develop relationships with DCFS and DMH funded agencies, and other mental health service providers throughout the north and west sides of Chicago and suburbs.
Location and Work Conditions:
The SASS Supervisor's primary work location shall be in an office setting at one of C4's locations. However, they shall also work at Chicago area hospitals and out in the community, primarily to provide onsite training and address staffing shortages. They shall provide on-call staffing coverage, which might include certain weekends, some overnight shifts, and occasional holidays. Work may be stressful due to consumer behaviors, periods of high call volume, or tight deadlines.
This schedule will require a standard schedule of Tuesday - Friday. A typical week will consist of at least two 12 hour shifts.
- MA/MS in Social Work, Psychology, or a related field is required
- LCSW or LCPC required
- At least 3 years of crisis intervention services highly preferred, with increasing levels of clinical responsibilities and supervisory duties
- Experience in counseling children and adolescents is required. Additional experience in counseling adults is highly preferred.
- Personal vehicle, valid Illinois driver's license, insurable driving record, and vehicle insurance is required
Competencies (Minimum Skills, Knowledge and Experience):
- Working knowledge of community-based mental health operational management
- Detailed and current knowledge of behavioral health principles and practices, with an emphasis on trauma-informed care and intervention
- Demonstrated leadership experience including direct staff management, internship supervision, or licensure supervision.
- Clinical competencies, including trauma-informed and brief therapy techniques, as aligned with training mandated by C4
- Knowledge of and ability to use appropriate de-escalation and brief therapy techniques.
- Excellent interpersonal, written, and oral skills to communicate effectively with all levels of organizational leadership, employees, governmental and community representatives, and vendors
- Ability to develop solutions to problems and to analyze qualitative and quantitative data
- Ability to cooperate within a team
- Adherence to confidentiality practices and procedures
- Demonstrated ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
- Ability to present a positive image of C4 to clients and visitors
- Ability to work under stress and successfully handle multiple tasks and projects simultaneously
- Ability to resolve issues objectively and maintain strict confidentiality
- Ability to deal with ambiguity and changing organizational needs
- Ability to plan, develop and manage multiple projects
- Organizational skills
- Time and stress management skills
- Conflict resolution and diplomacy skills
- Ability to plan, develop and manage multiple projects
- Proficient in Windows, excel, telehealth platforms
Duties and Responsibilities:
- Trains and supervises employees to procedures and clinical functions
- Directs and oversees direct reports in crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning
- Schedules employees to provide adequate coverage
- Ensures documentation quality, completion and compliance at all times, as well as monitors timelines and agency policies and procedures according to C4's guidelines
- Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards
- Is responsible for performance feedback and formal evaluation, and disciplinary action in consultation with direct supervisor
- Develops, coaches, guides, and determines individual performance expectations for direct reports
- Monitors, manages, and is accountable for productivity goal and concerns of direct reports
- Initiates, cultivates and maintains professional relationships within C4 to enhance communications, support, and service alignment
- Maintains compliance with confidentiality policies and procedures at all times
- Maintains positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
- Assist with outcome measures and data collection and organization
- Attend clinical meetings and trainings
- Other duties as assigned by supervisor