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                    Member Services Representative (Temporary to Permanent Hire)

                    American Association of Nurse Anesthetists
                    Park Ridge, IL 60068
                    Full-time, Part-time
                    Refer friends, get paid!

                    Job Description

                    MEMBER SERVICES REPRESENTATIVE (temp-to-perm)

                    American Association of Nurse Anesthetists (AANA)

                    Park Ridge, IL

                    SUMMARY

                    The American Association of Nurse Anesthetists (AANA) is an organization that is in active transformation, so this kind of opportunity doesn't come around often. We're looking to add a talented Member Service Representative to our dynamic team of professionals who are deeply dedicated to advancing the nurse anesthesia profession. While work experience and educational preparation are certainly important, a can-do attitude and strong work ethic are the most desired characteristics for this position. All AANA colleagues are expected to foster a workplace culture that promotes divergent thinking, openness, respect, trust, and the desire to be epic!

                    As a critical member of the Membership Team, the Member Service Representative provides excellent customer service to our membership via email and phone by processing dues payments and assisting with student member onboarding while helping maintain overall database hygiene.

                    We require creativity and a strong working knowledge of Aptify to support the Membership Team colleagues in ways that ensure member issues are resolved and that the Member Service Team has the tools they need to be successful; a proactive customer service mindset is essential.

                    The Member Service Representative reports to the Manager of Membership Operations.

                    This is a temporary-to-permanent employment opportunity.

                    MAJOR DUTIES AND RESPONSIBILITIES:

                    Customer Service

                    Responds to member emails or forwards to appropriate staff for resolution

                    Accurately records member interactions in the Aptify Contact Log module

                    Follows up on customer inquiries not immediately resolved

                    Processes dues payments and facilitates student enrollments

                    Identifies, researches and resolves customer issues

                    Collaborates to solve problems for difficult issues with appropriate internal and external customers

                    Operations

                    Serves as an Aptify power user while creatively driving process improvements

                    Runs open contact logs from Aptify and assists in running reports for the Membership Team and management

                    Creates and manages exception reports and drives timely and accurate updates that ensure database hygiene

                    Acquires special projects based on personal interest and competencies

                    REQUIREMENTS:

                    High school diploma or GED equivalent required; associates or bachelor's degree preferred

                    5+ years working in a customer service environment

                    Experience working with Aptify Association Management System (AMS) required

                    Experience in proactively developing and improving processes

                    Must be curious with critical thinking and problem-solving skills

                    Strong team orientation

                    Excellent oral and written communication skills

                    Strong organization and detail orientation skills

                    Basic-to-advanced SQL programming knowledge a plus

                    The AANA proudly offers a phenomenal employee benefits package which includes:

                    BlueCross and Blue Shield of Illinois medical - Traditional PPO and Consumer Driven Health Plan (HSA)

                    401(k) with a competitive match and generous additional annual company contribution

                    Wellness program (cost covered by AANA)

                    Dental (cost covered by AANA)

                    Vision (cost covered by AANA)

                    Life (cost covered by AANA)

                    Flex Spending

                    Tuition assistance

                    Telecommuting

                    Paid holidays

                    Paid office closure between Christmas Day and New Year's Day

                    Generous time off for vacation

                    Sick time

                    Floating holidays

                    Employee referral bonus

                    As an equal opportunity employer, the AANA is committed to maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. To provide equal employment and advancement opportunities to all individuals, the AANA strictly prohibits discrimination against all employees and applicants for employment on the basis of race, color, national origin, religion, sex, pregnancy (including childbirth and conditions related to pregnancy or childbirth), ancestry, age, disability, creed, genetic information, marital status, membership in the national guard, military service or veteran status, sexual orientation, gender identity or expression, or any other basis protected by applicable law. Accordingly, all employment decisions at the AANA, including but not limited to in recruiting, hiring, compensation, training, promotions, discipline, and termination will be made based only on individual merit, qualifications and abilities, and the AANA's needs and resources.

                    Posting ID: 565049428Posted: 2020-08-03