Prepares coffee drinks and related food items as requested by customer. Ensures customer service and product quality, selection and availability.
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Fills customer orders by preparing specialty drinks and beverages and by properly stocking pastry and other display cases. Builds sales through sampling, suggestive selling and other sales techniques. Makes intercom announcements. Cleans and maintains coffee bar sitting area. Receives and breaks down loads. Stocks, displays and rotates product to ensure compliance with vendor and Company requirements on quality, temperature, cleanliness, selection, display and proper inventory levels to meet customer demands. Prevents the sale of out of code product. Creates effective displays for coffee, cups, pastry and other related merchandise in the coffee bar. Cleans all production equipment to maintain proper repair and order. Communicates with the Supervisor on all maintenance issues. Operates equipment such as cash register and scanner to process customer orders. Receives payment from customers for purchases and makes change. Assists customers by answering questions on product specifications and taking and filling special orders. Ensures compliance with vendor requirements. Monitors inventory and space security. Implements effective promotional and seasonal displays. Controls shrink and expenses. Maintains and organizes work and sales areas, backroom, cooler and freezer. Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow. Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Supervisor as appropriate. Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Other necessary and required duties.
Requires working knowledge of all job duties within the coffee bar. Ability to taste, smell and test products. Requires strong communication skills, interpersonal skills and the ability to maintain composure in dealing with customers, vendors and co-workers. Ability to describe products and educate customers on coffee and related merchandise. Ability to judge and react to business activity. Must have knowledge of product quality, variety, standards, storage, sanitation and labeling. Requires knowledge of basic mathematics and measurements. Manual dexterity and good eye-hand coordination are necessary. Mental alertness is necessary to ensure safe and accurate completion of work activities. Operates mixers, coffee makers and other production equipment. Utilizes cleaning supplies and equipment. Utilizes safety cutters, compactors and register equipment. May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
· Exposure to potential hazards exists with respect to cutting equipment, coffee makers, mixers and other work aids necessary to perform job duties. · Exposure of up to 350˚ Fahrenheit while brewing, maintaining, and mixing hot drinks. Exposure to 35˚ to 40˚ Fahrenheit while handling products in cooler. Exposure to -20˚ Fahrenheit while handling products in freezer.·Incumbent may perform any number of physical activities to accomplish assigned duties, such as walking and standing (90% of the workday), bending, stooping, reaching, and lifting up to 40 lbs.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
Star Market is an Equal Opportunity Employer