Position Summary We are seeking friendly, courteous sales staff who excel at a variety of responsibilities from customer service, to merchandising and stocking. You should be a service-orientated individual seeking challenges and opportunities who thrives in a local business. The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team. Retail experience is preferred, although a passion for people and a positive, cheerful attitude is the key to being hired. This is a great chance to work in a classic retail environment that employs many longstanding team members from diverse backgrounds. You will be required to work at least one weekend day, and must be able to speak and write English proficiently. Major Responsibilities The major responsibilities for this position include: · Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards · Maintain awareness of all promotions and advertisements. · Execute the daily operational, day-to-day goals and priorities assigned by store management · Assist in the training and development of peers · Actively participate in daily huddle meetings · Uphold merchandising and store cleanliness standards · Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized · Responsive of safety issues · Conscious of shoplifting activity · Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders · Solicit customers to open an Ace Rewards card · Answer customers' questions and provide information on procedures and policies
The minimum requirements for this position include: · Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn. · Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers · Previous experience in a retail environment either in marketing, sales, or back office. · Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus. · A commitment to service excellence and customer satisfaction · Solid team player with excellent interpersonal skills · Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task · Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Physical Requirements The minimum physical requirements for this position include: · Must be able to lift 40 pounds frequently to load and unload customer orders. · Ability to stand for an extended period of time · Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.