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    27178 Lorain Road, North Olmsted, OH 44070
    19.0 miles Full-time, Part-time



      4954 Great Northern Blvd., North Olmsted, OH 44070
      19.8 miles Full-time, Part-time

        Collections Specialist

        Lorain, OH 44052
        Refer friends, get paid!

        Job Description

        Please note there may be more than one position available.
        Work schedule is typically Monday - Thursday 12:00 p.m. - 9:00 p.m. and Friday 8:00 a.m. - 4:30 p.m. and approximately two Saturdays a month and additional hours as needed. Work schedule is subject to change based on business need.

        ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Lead Specialist (Collections) will receive inbound and place outbound calls in regards to delinquent accounts in a fast paced environment.

        Place/receive calls via the telephone as well as an automated dialer
        Negotiate payment arrangements to reduce delinquency
        Proactively identify settlements, re-ages, modification and extension opportunities
        Add, change, and delete information in multiple file screens within multiple collection systems
        Comply with all policies and procedures as outlined in operating instructions
        Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
        Meet minimum individual and departmental goals and service level agreements
        Adhere to Federal Regulatory requirements regarding debt collections

        Computer proficient
        Proven ability to stay focused in a continuous process flow and keep pace within work team
        Superior verbal and written communication skills
        One or more years of customer service or collections experience
        Availability to work Monday - Thursday 12:00 p.m. - 9:00 p.m. and Friday 8:00 a.m. - 4:30 p.m. and approximately two Saturdays a month and additional hours as needed.

        Bachelors Degree
        Familiarity with quality programs such as Six Sigma
        Experience with automated dialers and CACS/CAS

        Excellent interpersonal and motivation skills
        Demonstrated ability to handle change
        Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
        Ability to multi-task

        FLSA STATUS:Non-Exempt

        KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

        PandoLogic. Keywords: Collection Coordinator, Location: Lorain, OH - 44052
        Posting ID: 580867681Posted: 2020-11-25