Req ID: 204342
Love's is a family-owned and operated company based in Oklahoma City. We are looking for talented people to join the team in our call center as front-line customer service representatives.
As a customer service representative at Love's, you will play a pivotal role in serving our customer base as an empowered agent in our "whatever it takes" drive to deliver the best resolution to our customers.
We'll get you started by providing on-the-job training and resources. On our team, you'll play an important part of shaping our customer experience. You'll be actively listening to our customers, answering their questions and using your resources to provide solutions. You'll be part of a team-oriented and FUN environment while working to meet performance metrics.
If your current job makes you feel like:
• You're "just biding your time"
• You're just a number
• You're stuck in a negative environment with nowhere to go
Then this is an opportunity you should consider.
We have a lot to offer.
Love's offers the following to full-time employees:
*Most benefits are subject to an eligibility waiting period.
Careers are Possible at Love's!
The contact center has grown 1400% in 6 years with 100% of our leadership roles currently filled from internal promotions.
Who should consider applying?
• is comfortable conducting business over the phone and email
• is able to type detailed notes while talking
• is comfortable working in a rapidly changing environment
• is dependable and able to work on his/ her own
• has strong computer skills
If you want to be a part of something awesome in an engaging environment, don't miss this opportunity!
***For more specifics regarding this position, please see job description below***
BASIC PURPOSE: The Bilingual Contact Center Representative provides exceptional customer service, Roadside Service dispatch, and initiates sales to a wide range of clients. Contact Center Representatives will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner
EDUCATION AND EXPERIENCE:
SKILLS AND PHYSICAL DEMANDS:
Job Function(s): Corporate
Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes: