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    Member Services Representative

    Planet Fitness (United PF Partners)
    Oklahoma City, OK 73116
    Full-time, Part-time
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    Job Description

    Job Description

    Job Summary

    All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 

    -Greet members, prospective members and guests, providing exceptional customer service.

    -Responsibilities could include:

    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Detailed cleaning in all areas of the facility.



    -Customer service background preferred.

    -Basic computer proficiency.

    -Upbeat and positive attitude!

    -Punctuality and reliability is a must.

    -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

    -Strong listener with the ability to empathize and problem solve.

    -Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    -High School diploma/GED equivalent required.

    -Must be 18 years of age or older.

    Physical Demands 

    -Continual standing and walking during shift.

    -Continual talking in person or on the phone during shift.

    -Must be able to occasionally lift up to 50 lbs.

    Posting ID: 583125273Posted: 2020-11-03