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    Hospitality Guide

    Eureka Restaurant Group
    Mountain View, CA 94035
    Full-time, Part-time
    Similar jobs pay $12.00 - $15.20
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    Job Description

    Eureka! Values

    Eureka! is an expression of delight in finding, discovering or solving something and this exclamation of joy starts with you. Our values driven culture is full of passionate people serving those hungry to discover a local blend of America's best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates. Our goal is to make others FEEL GOOD & FEEL ALIVE! If this sounds like you, keep reading!

    Purpose of the Position

    Representing the brand at first point of contact, Hospitality Guide are a very important part of the Eureka! experience. Greet all guests with personal style, seat all guests in a professional and friendly manner, handle all incoming telephone calls in a courteous and helpful manner, maintain a clean entrance and Hospitality Guide area, and greet all potential guests walking by. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management.

    Essential Job Functions

    Outgoing personality

    Passion for the brand

    Positive Attitude

    Consistent attendance and punctuality

    Compliance with employee handbook and training manuals

    Guiding guests through our service model and how it works

    Ability to work successfully in a fast paced environment

    Genuine friendliness - greeting all guests and co-workers in such a way to make them feel welcome (i.e., a warm smile, saying hello and goodbye, thanking guests)

    Adhere to Eureka's policies (i.e., dress code)

    Knowledge of all menu and bar items in order to respond accurately to guests' inquiries

    Respond to guest questions accurately and in a friendly, enthusiastic tone

    Calculate and quote accurate wait times via the Yelp or One Dine app

    Sanitize all tables and chairs/booths prior to seating

    Seat all guests providing flatware and plateware

    Assist Service Champions in bussing tables using a tray

    Deliver food and beverages as needed

    Carry drinks to the table for guests being seated from the bar using a tray

    Maintain Greeter desk and surrounding area in an orderly fashion

    Efficiently Operate the POS system

    Execute proper food and drink placement at tables

    Polish and roll silverware

    Bus tables throughout the restaurant and set tables to Eureka! Standards

    Thank all departing guests and asking them to return

    Maintain cleanliness of our restrooms periodically

    • At least 18 years of age
    • TAM/ Alcohol Awareness Card
    • Food Handler Safety Training Card
    Equipment Used


    Yelp waitlist and One Dine App iPad

    Point-of-sale System

    Assorted knives, scissors

    Coffee/Tea/Espresso Machines, if applicable

    Assorted china and flatware

    Tray to carry beverages

    QSR/Expo screen

    Pen and paper

    Sanitizing Bottle/Towel

    Physical Demands and Work Environment

    Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 25 pounds and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot and/or physically demanding

    At-Will Statement & Job Description Disclaimer

    This position is at-will. Hospitality Guides have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Eureka! has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with Eureka! This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.

    2016 Eureka! Restaurant Group, an equal opportunity employer All rights reserved (2016)

    Posting ID: 547520208Posted: 2021-01-18