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              Logistics Associate

              Hotels at Home
              Fairfield, NJ 07004
              Full-time, Part-time
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              Job Description

              Job Description

              Job Title: Logistics Associate

              Location: Fairfield, NJ

               

              About Us

              Hotels at Home is a rapidly growing Ecommerce company that pioneered the hospitality retail service. As an industry leader, we offer hotel guests the opportunity to enjoy their favorite room amenities and furnishings in the comfort of their own home by allowing them to shop hotel exclusive merchandise they experienced during their stay. Some of our products include bedroom accessories, bath amenities, beds, pillows and linens. With the help of our services, we are bringing portable hotel quality for guests to enjoy long after checkout.

               

              Position Summary

              We are seeking an organized, reliable Logistics Associate with a precise attention to detail. In this position, you will coordinate, confirm and track shipments, deliveries, and replacements. You will also continuously maintain daily reports using Microsoft Excel or Google sheets.

               

              Responsibilities

              · Track and confirm ETAs, scheduling and delivery of orders using delivery agent websites

              · Update daily reports using Microsoft Excel or Google Sheets

              · Report delivery complaints, lost items, and damages

              · Responding to various Customer Service Department phone call and email requests

              · Proactive follow-up with manufacturing plants and agents

              · Calling or emailing manufacturing plants and agents

              · Advise Logistics Coordinator of issues and escalations

              · Coordinate shipments between manufacturing plants and agents

              · Coordinate with Customer Service if shipments are delayed or when agents are unable to reach customers

              · Track agent phone calls and contact made to customers for scheduling

              · Process replacement orders for damaged or lost products

              · Perform other duties as assigned

               

              Qualifications

              Required

              · Proficient in Microsoft Suite (Outlook, Word, Excel)

              · Accuracy with data entry

              · Excellent verbal and written communication and active listening skills

              · Organized and detail orientated

              · Ability to prioritize and multi-task

              · Independent Follow-up

              · Energetic, team player and quick learner

              · Warm, pleasant phone manner

              · HS Diploma or equivalent

               

              Preferred

              · Logistics or delivery experience

              · Call Center experience

              · Experience with international shipments

              · Google Sheets experience

               

              What We Offer

              Hotels at Home has a diverse culture that is fun and relaxed and we offer paid time off, 401k with company match, and health insurance options.

               

              To Apply

              For employment consideration please apply to this posting.

               

              All employment is contingent upon successful completion of a criminal history background check and drug screening.

              Company Description

              WHO WE ARE
              Hotels at Home is an industry-leading eCommerce solutions provider. We have been developing and managing online retail programs for many of the world’s most prestigious brands for nearly 20 years. Our fully managed eCommerce solution runs on a combination of innovative technology, deep industry expertise, and the passion and high-quality work from our collaborative team of marketing experts, creative strategists, web designers, and technology specialists. Headquartered in Fairfield, New Jersey with regional offices in Paris and Shanghai, we are continuing to grow our global operations and take pride in our long-term employees and clients.
              Posting ID: 571716151Posted: 2020-09-16