Cox Communications is searching for a Network Facilities Technician I. This role is expected to assist in the performance of work involving installations, turn up, testing, break fix, maintenance and monitoring of equipment in an MTC, STC, or other technical facility in a 24X7, on-demand environment. To assist in the maintenance, troubleshooting and restoration of the functionality of network technologies by performing scheduled and routine tests of performance on all hardware and equipment, installing, activating, modifying, repairing, maintaining and aligning equipment per business needs, and to provide technical support for all services offered using established processes, scripts, and procedures.
A Network Facilities Technician I should have a basic understanding of core technologies. For example, demonstrate working knowledge of signal flow layout of MTCs STCs, Head ends, and Hubs. Basic understanding of telecom facility and environmental planned maintenance and monitoring needs
Demonstrate the ability to use various video, fiber and RF test equipment. Basic understanding of earth stations and over the air signal flow and associated equipment. Understanding of FCC requirements including proof of performance and EAS. Primary Responsibilities and Essential Functions
- Assist in the validation of work packages, executing project MOPs with boundary partners
- Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
- Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate.
- Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.
- Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
- Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners
- Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
- Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
- Maintains network by troubleshooting and repairing outages; testing network back-up procedures
- Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
- Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
- Keeps supplies ready by inventorying stock, placing orders and verifying receipt through Oracle or other means.
- Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
- Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
- Participating in the completion of PIR's as needed.
- Ability to participate in standby rotation to provide 24/7 coverage.
- High School Diploma, GED or relevant work experience
- Two to three years' experience in RF plant, cabling, field services or related technology
- General knowledge of basic operation and principles of generators and power systems
- Knowledge of RF and Ethernet properties and testing
- Excellent written and verbal communication skills
- Valid local State Driver's License with driving record that meets Cox standards
- Knowledge of monitoring and tracking tools related to troubleshooting
- Ability to use various video, data, fiber and RF test equipment
- AS/AA or Technical Certification in related discipline desired (i.e. electronics)
- Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, etc.)
- Previous exposure to fiber optic transport technology
- Knowledge of signal flow layout of Telecomm Facilities
- Working knowledge of Cox specifications as they relate to all Telecomm Facilities
- Understanding of earth stations and free space signal flow and associated equipment
- Understanding of and ensuring the compliance to all applicable FCC regulations
- Understanding of telecom facility and environmental planned maintenance and monitoring needs
ability to lift 80 pounds regularly
ability to safely climb ladders while carrying 40 pounds
ability to work from a bucket truck or other aerial lifts
ability to respond quickly to sounds / alarms
ability to see and respond to dangerous situations
ability to work safely around live AC/DC Power Plant
ability to wear personal protective gear correctly
ability to work in extreme weather
Who We AreAbout Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. About Cox
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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