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2022 Call Center Jobs in phoenix, az

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Call Center Representative

Nexa Receptionists, LLC
Phoenix, AZ 85015
Full-time, Part-time
Similar jobs pay $12.00 - $17.53
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Job Description

Job Description

ABOUT THE ORGANIZATION

Nexa Receptionists, LLC is a call center that serves as a partner to multiple different small to medium sized businesses. Our virtual receptionists answer for our clients and ensure we are giving the best customer service possible. Our company culture is people focused; the happiness of our team is a top priority. We make sure to take great care of our receptionists, so they can focus on doing an excellent job. We are proud of the fact that our employees consider Nexa a valuable step in their career path, not just another job. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity.

WORK AT HOME WITH NEXA RECEPTIONISTS! Our company culture is people focused; the happiness and safety of our team is a top priority. Our headquarters in Phoenix, AZ is operating at less than 25% capacity to maximize social distancing, providing a safe, in the office training environment that follows CDC guidelines. This role and training is 100% remote. 

This is remote but you must live locally in Phoenix. 

JOB DESCRIPTION

As a Customer Service Representative at our call center, you will play a key role in supporting the customers of our clients. A customer service specialist is responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more. Our Customer Service Representatives also utilize chat, email and more.  

REQUIREMENTS

  • Minimum of 2-3 years’ experience in customer service in a call center environment
  • Capability of working from home, which requires high speed internet and a quiet workspace
  • Experience answering high call volumes and working to solve customer’s needs
  • Experience answering chat and email inquires
  • Able to multitask and manage a diverse clientele
  • Type 30 wpm with 94% accuracy
  • Excellent verbal and written communication skills
  • Computer proficiency skills
  • Available to work weekends and holidays (one weekend day is required)
  • Consent to successful background screening

BENEFITS: In addition to a dynamic team environment, you will enjoy competitive benefits, potential for overtime pay, generous incentives and performance- based bonuses once you reach the Senior Advocate level. These benefits are available after a successful 60 days of employment.

  • Paid new hire and on-going training
  • Excellent Medical, Dental and Vision Insurance
  • 401K with 4% company match
  • Paid time off
  • Structured advancement opportunities
  • Work from home rental computer equipment 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

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Posting ID: 610258983Posted: 2021-03-08