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      Schneider

      Phoenix, AZ 85008
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      Full-time, Part-time

        Administrative Assistant

        Commercial Van Interiors
        Phoenix, AZ 85001
        Full-time, Part-time
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        Job Description

        Job Description

         

        Job Description – Administrative Assistant

         

        Classification

        Non-Exempt

        Salary Grade/Level/Family/Range

        Hourly

        Hours Worked

        40 hours per week, Occasional Overtime

         

        Reports to

        Branch Manager

        Date

        August 10, 2020



        Summary/Objective

        Greets walk-in customers, answers main phone lines, and directly assists customers with equipment sales and questions. The Administrative Assistant assists the branch manager in coordinating customer vehicle drop-offs, pick-ups, and contacts customers when vehicles are finished. Strong phone and computer skills are a must.

         

        Essential Functions

        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        1. Sound understanding of customer service practices with 3-5 years in an office environment.
        2. Proficient in professional communication with high-volume phone calls and walk-in customers and vendors.
        3. Experience with Microsoft Excel, Access, and general e-mail communications.
        4. Comfortable with customer communication and sales of accessories from our showroom.
        5. Completion of work in a timely manner in accordance with company expectations.
        6. Expected to assist with invoicing for customers and receiving products.
        7. Checks receiving orders for accuracy, and keeps accurate files of material received.
        8. Assists the branch manager in various branch projects.
        9. Helps maintain showroom organization and keeps a clean work area to assure a positive environment for our customers.
        10. Follows all safety rules, policies, and operates all company equipment in a safe manner.

         

        Competencies –

        1. Thoroughness
        2. Teamwork Orientation
        3. Time Management
        4. Organizational Skill
        5. Computer and phone system skills
        6. Customer Service / Inside Sales

        Supervisory Responsibility

        This position has no supervisory responsibilities.

        Work Environment

        Primary work area is a clean, professional, climate-controlled retail environment. Will be required to walk into the shop area throughout the day, and this area is not climate controlled.

        Physical Demands

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

        While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting less than 20 pounds for long periods of time throughout the day.

        Position Type/Expected Hours of Work

        This is a full-time position, and hours and days of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional overtime may be required.

        Required Education and Experience

        1. 18 years old with a valid state driver’s license and clean driving record
        2. Must be able to pass a drug screen and criminal background check
        3. Must be able to read, understand, and follow detailed written instructions as provided.
        4. 1 + year experience in customer service.

        Preferred Education and Experience

        1. Previous customer service experience.

        Additional Eligibility Qualifications

        None required for this position.

        Work Authorization/Security Clearance (if applicable)

        None required for this position.

         

        AAP/EEO Statement

        All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

        Other Duties

        Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

        Company Description

        National light-duty commercial van, truck, and automotive aftermarket equipment company.
        Posting ID: 567549170Posted: 2020-08-11