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Department Manager


4980 Cary Glen Blvd, Cary, NC 27519
16.5 miles Full-time

    Shift Supervisor

    CHOPT - Chapel Hill
    Chapel Hill, NC 27517
    Full-time, Part-time
    Similar jobs pay $43.24 - $69.13
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    Job Description

    Job Description


    Shift Leaders exemplify Chopt’s core values and standards within their store; they lead by example and work alongside all team members to execute successful daily operations. Shift Leaders provide tactical support to their General Manager by overseeing opening, closing and transitions duties.


    Manages and participates in opening, closing and shift transition functions; ability to perform duties of hourly positions as needed (i.e. chopper, assembler, food prepper, cashier, delivery expo, etc)
    Maintains Chop’t standards of quality assurance by managing the line check process, guest satisfaction and store cleanliness (POV); initiating actions of improvement when needed
    Reinforces high hospitality standards and ‘The Chopt Way’ with team members; provides corrective feedback to staff on standards as needed
    Continuously ensures team properly executes food safety and workplace safety SOPs
    Builds rapport with guests and team members to drive customer loyalty and employee morale
    Ensures communication boards are up to date, manages attendance tracker and communicates employee performance issues to senior management/sits in on performance conversations
    Responsible for receiving orders and completing temperature / sanitization logs
    Performs all POS managerial functions and runs end day reports (sales/labor) as needed
    Executes cash handling duties such as conducting safe counts, assigning and counting drawers; processing delivery tips


    General Requirements

    Certification in all hourly operational Chopt positions

    Soft Skills
    Basic communication skills, including the ability to effectively communicate in English, both verbally and written
    Able to build rapport with customers and employees
    Able to adapt to fast-changing priorities with a sense of urgency
    Ability to champion Chop’t core values, BETTER Hospitality standards and the Chopt sixth sense

    Hard Skills
    Proficient in Windows, Microsoft Word and Excel
    Managerial understanding of Point of Sales (POS) functions
    Possess basic mathematical and quantitative skills in order to execute cash drawer management duties including and the ability to conduct safe counts
    Understands and reinforces food safety, sanitation and workplace safety policies
    Physical Requirements / Work Conditions

    Must have the ability to stand for long periods of time and work in a fast-paced environment
    Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
    Ability to lift up to 50 pounds as needed throughout shift
    Availability to work flexible shifts and schedules, inclusive of weekends and some holidays We use eVerify to confirm U.S. Employment eligibility.
    Posting ID: 583385496Posted: 2020-11-01