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200 Hotel & Hospitality Jobs in raleigh, nc

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    Guest Services Rep Part Time-104020

    Extended Stay America

    Raleigh, NC 27601
    2.6 miles
    Full-time, Part-time

      Maintenance Engineer Full Time-105010

      Extended Stay America

      Raleigh, NC 27601
      2.6 miles
      Full-time, Part-time

        Night Guest Laundry Attend-PT-102020

        Extended Stay America

        Raleigh, NC 27601
        2.6 miles
        Full-time, Part-time
        • Urgently Hiring

        Guest Services Agent

        La Quinta by Wyndham Raleigh-Durham Airport

        Morrisville, NC 27560
        11.4 miles
        Full-time

          Guest Services Rep Part Time-104020

          Extended Stay America

          Raleigh, NC 27601
          2.6 miles
          Full-time, Part-time

            Guest Services Rep Part Time-104020

            Extended Stay America

            Raleigh, NC 27601
            2.6 miles
            Full-time, Part-time
            • Urgently Hiring

            Assistant Housekeeping Supervisor

            La Quinta by Wyndham Raleigh - Cary

            Cary, NC 27511
            8.8 miles
            Part-time

              Night Guest Laundry Attend-PT-102020

              Extended Stay America

              Raleigh, NC 27601
              2.6 miles
              Full-time, Part-time

                Night Guest Laundry Attend-PT-102020

                Extended Stay America

                Raleigh, NC 27601
                2.6 miles
                Full-time, Part-time
                • Urgently Hiring

                Room Attendant

                La Quinta by Wyndham Raleigh - Cary

                Cary, NC 27511
                8.8 miles
                Part-time

                  Guest Services Rep Part Time-104020

                  Extended Stay America

                  Raleigh, NC 27601
                  2.6 miles
                  Full-time, Part-time
                  • Urgently Hiring

                  Room Attendant

                  La Quinta by Wyndham Raleigh-Durham Southpoint

                  Durham, NC 27701
                  19.4 miles
                  Full-time

                    Guest Services Rep Part Time-104020

                    Extended Stay America

                    Raleigh, NC 27601
                    2.6 miles
                    Full-time, Part-time

                      Guest Services Rep Part Time-104020

                      Extended Stay America

                      Raleigh, NC 27601
                      2.6 miles
                      Full-time, Part-time

                        Guest Services Rep Part Time-104020

                        Extended Stay America
                        Raleigh, NC 27601
                        Full-time, Part-time
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                        Job Description

                        POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320 MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery * Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards. * Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodations in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Cross training into the housekeeping and laundry areas so that assistance can be provided as needed. * Other duties as requested by the management team. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. * Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete routine reports and correspondence. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Ability to apply good judgment at all times. * Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS * While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * Occasionally push and/or pull carts and equipment up to 50 pounds. * While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). * The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
                        Posting ID: 568396385Posted: 2020-09-28