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1121 Positive Attitude Jobs in rancho cordova, ca

Recent

    Barista

    Starbucks

    10820 Olson Drive, Rancho Cordova, CA 95670
    0.7 miles Full-time, Part-time

      Barista

      Starbucks

      3110 Sunrise Blvd., Rancho Cordova, CA 95742
      0.9 miles Full-time, Part-time

        Barista

        Starbucks

        12195 Tributary Point Drive, Rancho Cordova, CA 95670
        4.7 miles Full-time, Part-time

          Caregiver

          Sunrise Senior Living

          5451 Fair Oaks Carmichael, Carmichael, CA 95608
          3.4 miles Part-time

            Business Analyst

            Monster

            , Carmichael, CA 95608
            3.9 miles Full-time

              Barista

              Starbucks

              6908 Fair Oaks Blvd., Carmichael, CA 95608
              3.9 miles Full-time, Part-time

                Barista

                Starbucks

                4005 Manzanita Avenue, Carmichael, CA 95608
                4.6 miles Full-time, Part-time

                  Barista

                  Starbucks

                  610 Watt Ave, Sacramento, CA 95864
                  5.5 miles Full-time, Part-time

                    Barista

                    Starbucks

                    5355 Sunrise Boulevard, Fair Oaks, CA 95628
                    5.5 miles Full-time, Part-time

                      Tier I and II Service Desk

                      Zeektek
                      Rancho Cordova, CA 95670
                      Full-time, Part-time
                      Refer friends, get paid!

                      Job Description

                      We have a 6 month contract to hire position open for a Tier 1 2 Service Desk support role. POSITION RESPONSIBILITIES AND DUTIES Receive and screen incoming requests from internal customers via telephone, email, chat or website, and properly identify services to be performed Log, track, and resolve requests via ticketing system Maintain or exceed Service Level Agreement to business customers Provide consistent communication and follow up with customers to ensure proper levels of service Analyze and resolve a high percentage of initial customer calls based on support provided instructions in an accurate and timely manner Determine customer needs and evaluate request against standard Company policies and procedures Identify and document problems potentially requiring on-site support Timely escalate issues to other teams as necessary with proper handoff to ensure customer receives the best support Setup, configure, and deploy personal computer hardware and software and maintain and document computer and software assets Complete other responsibilities as assigned OBJECTIVES OR GOALS TO MEASURE PERFORMANCE Adherence to IT and other Company policies and procedures Adherence to established Service Level Agreements Thoroughly evaluating all options prior to escalation Accurate documentation of work performed Timeliness in responding to system and training needs Proper functioning of all equipment, software, and LANWAN components consistent with Company and user requirements Improve First Contact Resolution rate Develop user proficiency and user satisfaction Foster personal growth and education Increase proficiency in knowledge of Companyrsquos operating systems and computer applications Positive team attitude CustomerClient satisfaction MINIMUM SKILLS OR EXPERIENCE REQUIREMENTS 3+ yearsrsquo experience providing support in an EnterpriseCorporate environment Associates or BS degree in any discipline andor Microsoft andor CompTIA certifications preferred Strong software troubleshooting skills and prior experience with Freshservice or equivalent ticketing systems Desktop and Laptop hardware familiarity (Lenovo a plus) Experience with Windows 10 and MS Office 2010 support troubleshooting Microsoft O365 support experience Microsoft Azure support experience Printer and general application support, installation troubleshooting Basic Active Directory knowledge, password resets group memberships Basic understanding of networking technologies TCPIP, LANWAN, DNS Knowledge of Remote ControlRemote Access tools and methodologies Detail oriented, strong problem-solving skills, and capable of working with minimal supervision Ability to work independently and as a team member within established policies and procedures Capable of working in a fast paced, dynamic environment with the ability to learn and adapt quickly Ability to work with aggressive timelines and targets Flexibility to adjust schedule based on workload and the requirements of a geographically distributed environment Ability to multitask efficiently plan, organize, and prioritize tasks and activities Ability to fully identify and confirm expectations, accept responsibility of assigned requests Ability to communicate timely, effectively, and clearly to the appropriate audience Ability to provide timely communication of status identify possible conflicts or delays develop alternative actions to ensure work is timely and complete Ability to maintain responsibility while communicating status, until the customers receives their expected result or communicates to the customer the transfer of accountability to another individual Excellent English verbal, listening, and written communication skills Professional phone etiquette able to handledefuse angry customers
                      Posting ID: 597001552Posted: 2021-01-06