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                      Inbound Call Center Representatives

                      Kelly Services
                      International Drive,, Rancho Cordova, CA 95670
                      Full-time, Part-time
                      Wage:$15.00
                      Refer friends, get paid!

                      Job Description

                      Job Description: Customer Service Call Center Position available in February 2019!!

                      Who we’re looking for: Customer Services Representatives for one of our premier healthcare insurance clients if you are looking for a long term career apply today!! Daily work goes by quickly with contest, games, and prizes while answering customer health insurance questions.



                      Start Date: February 2019

                      Length of Assignment: Temp-To-Hire

                      Location: International Dr. Rancho Cordova Ca 95670

                      Pay Rate: $15.00

                      (An additional $0.70 increase is available upon passing of our Spanish bilingual assessment test and taking Spanish incoming calls)

                      Training: 100% Attendance is required

                      7weeks Monday-Friday 8:00AM-4:30PM

                      1 week for testing Monday-Friday 8:00AM-4:30PM



                      Regular Hours: Must be flexible to work a straight 8 hour shift

                      between the hours of 8:00AM -8:00PM (Monday-Friday) and or 8:00AM-6:00PM (Saturday)

                      *Please note you may have split days off.

                      Job Summary:

                      This position is responsible for resolving all aspects of customer inquiries and complaints, as well for providing accurate and timely responses, and for entering accurate information into the customer database. You would be under direct supervision, and handling customer inquiries, including but not limited to, claims and benefit interpretation. As a Customer Service Representative you are aiding prospective members, enrolled members, providers, employers, vendors, and other customers.

                      Skills and Requirements:

                      Minimum 2 years customer service required

                      Basic computer knowledge include: MS Office

                      Data Entry (Alphanumeric) Typing 30WMP

                      Must be able to multitask: Ability to document while speaking to member or providers

                      Ability to interact professionally with both internal and external contacts, this can include both members and providers

                      Ability and desire to work in a fast paced environment is required

                      Quick learner

                      Great attention to detail

                      Posting ID: 72572921Posted: 2020-02-19