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      Member Services Representative

      Planet Fitness - PF Baseline Fitness
      Rapid City, SD 57701
      Full-time, Part-time
      Similar jobs pay $9.63 - $14.11
      Refer friends, get paid!

      Job Description

      Job Description

      Job Summary

      The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

      Essential Duties and Responsibilities 

      • Greet members, prospective members and guests, providing exceptional customer service.
      • Handle all front desk related activities including:
        • Answer phones in a friendly manner and assist callers with a variety of questions.
        • Check members into the system.
        • New member sign-up.
        • Take prospective members on tours.
      • Facilitate needed updates to member’s accounts.
      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
      • Assist in maintaining the neatness and cleanliness of the club.


      • Customer service background preferred.
      • Basic computer proficiency.
      • A passion for fitness and health.
      • Upbeat and positive attitude!
      • Punctuality and reliability is a must.
      • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
      • Strong listener with the ability to empathize and problem solve.
      • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
      • High School diploma/GED equivalent required.
      • Must be 18 years of age or older.

      Physical Demands 

      • Continual standing and walking during shift.
      • Continual talking in person or on the phone during shift.
      • Must be able to occassionally lift up to 50 lbs.
      • Will occasionally encounter toxic chemicals during shift.


      Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

      Posting ID: 579142428Posted: 2020-12-04