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    Church's Chicken

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    5.7 miles
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                        Assistant General Manager

                        Church's Chicken

                        Albuquerque, NM 87101
                        5.7 miles
                        Full-time, Part-time

                          Assistant General Manager

                          Church's Chicken

                          Albuquerque, NM 87101
                          5.7 miles
                          Full-time, Part-time

                            Shift Leader

                            Church's Chicken

                            Albuquerque, NM 87101
                            5.7 miles
                            Full-time, Part-time

                              Shift Leader

                              Church's Chicken

                              Albuquerque, NM 87101
                              5.7 miles
                              Full-time, Part-time

                                Assistant General Manager

                                Church's Chicken

                                Albuquerque, NM 87101
                                5.7 miles
                                Full-time, Part-time

                                  Shift Leader

                                  Church's Chicken
                                  Albuquerque, NM 87101
                                  Full-time, Part-time
                                  Similar jobs pay $9.71 - $13.98
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                                  Job Description

                                  Shift Leader

                                  Position Summary:  The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

                                  I.  Primary Job Duties

                                  The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

                                  1.  Creates a World Class Guest Experience

                                  • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service.  Builds team understanding and commitment to guest service standards.
                                  • Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
                                  • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
                                  • Provides guest satisfaction by assisting and resolving all complaints in person or by phone, 
                                  • Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

                                  2.  Delivers Exceptional Brand Standards, Cleanliness and Safety

                                  • Monitors and ensures all menu products are prepared and served according to standard procedures.
                                  • Ensures that all product holding times are strictly observed.
                                  • Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed. 
                                  • Maintains standard procedures for receiving, handling, and storage of food products.
                                  • Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant. 
                                  • Ensures that all tasks are accomplished in a safe manner.
                                  • Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment. 
                                  • Monitors and ensures adherence to all safety and security policies and procedures. 

                                  3. Communicates Openly With Manager and Team Members

                                  • Listens and follows directions.
                                  • Assigns job duties to team members and ensures successful completion of all assignments and activities.
                                  • Provides feedback to team members on job expectations and standards.
                                  • Monitors team member dress code, professional appearance and attendance and provides feedback on compliance. 
                                  • Responds positively to feedback.
                                  • Is honest and courteous when communicating with guests, team members, vendors, and managers.
                                  • Communicates positively about the company.
                                  • Conducts All Star Training and provides feedback to team members on performance.

                                  4.   Demonstrates and Fosters Team Work

                                  • Keeps supervisor informed of work related issues.
                                  • Recognizes and rewards team member performance.
                                  • Works well with team members and fosters teamwork.
                                  • Offers help without being asked in all areas of the restaurant.
                                  • Supports Company values, goals, and work rules.

                                  5. Performs Administrative Duties as Assigned

                                  • Monitors and performs opening and closing duties as required
                                  • Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet 
                                  • Enters inventory and payroll as required
                                  • Ensures compliance to established cash handling and security processes
                                  • Adheres to company policy and procedure for bank deposits     
                                  • Performs other duties as assigned by Manager/Assistant General Manager  

                                  II. Technical and Other Skills Required:

                                  1. Must be 18 years old.
                                  2. Must have a high school diploma or equivalent (GED).
                                  3. Must be eligible to work in the United States.
                                  4. Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
                                  5. Must pass a background check.
                                  6. Must have access to a telephone 24 hours a day.
                                  7. Must be available to work assigned schedule and open and close the restaurant.
                                  8. May be required to work temporarily at other restaurant locations.
                                  Posting ID: 565457765Posted: 2020-07-27