Schemper's Ace Hardware is an independently owned retail hardware store which has been serving Ripon and the neighboring communities for over 60 years. We are part of a worldwide community of over 5000 Ace Hardware stores committed to winning customers through legendary service. Position Summary The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team. Major Responsibilities • Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards • Maintain awareness of all promotions and advertisements. • Execute the daily operational, day-to-day goals and priorities assigned by store management • Assist in the training and development of peers • Uphold merchandising and store cleanliness standards • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized • Responsive of safety issues • Conscious of shoplifting activity • Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders • Answer customers' questions and provide information on procedures and policies Minimum Requirements • Education/Training: High School degree, some college preferred. Possess a vast product knowledge of hardware related products along with a willingness to learn. • Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers • Previous experience in a retail environment either in marketing, sales, or back office. • Skills/Knowledge: Knowledge of retail computer systems. MS Word and Excel a plus. • A commitment to service excellence and customer satisfaction • Solid team player with excellent interpersonal skills • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask • Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Physical Requirements • Must be able to lift 50 pounds frequently to load and unload customer orders. • Ability to stand for an extended period of time • Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
In addition to attaching your resume, please read and answer the question below. Think of someone you personally know who has been successful in some aspect of their life. Their success could come in any area of life: athletics, parenting, academics, relationships, career, music, hobbies, anything. Now think about how that person became successful, and tell me how they achieved success. Was it purely through hard work and skill? Did luck play a role? Please explain in detail. Attach your answer as part of your cover letter. Applicants who fail to answer the above question will be rejected.