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                      Inbound Customer Service Representative

                      Ameridial
                      515 Oakland Rd, Spindale, NC 28160
                      Full-time
                      Wage:$12
                      Refer friends, get paid!

                      Job Description

                      Role Summary

                      Ameridial Healthcare division is looking for dedicated customer service representatives to take inbound calls providing information in regards to patients COVID testing. As this is a non-sales position, we are committed to providing the best quality customer service. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

                      This position starts as in office but can lead to work at home!

                      Bilingual Spanish speaking positions are available and pays $1 more per hour

                      The Ideal candidate will possess the following

                      • Ability to display empathy and a high level of patience to callers sensitive needs
                      • Pleasant personality with good interpersonal and communication skills
                      • Customer service-oriented
                      • Strong organizational and interpersonal skills
                      • Ethical understanding of confidentiality and personal health information (PHI) data management
                      • HIPAA-compliant
                      • Provide individualized customer service based on unique customer needs.
                      • Calm and positive attitude in stressful situations

                      Requirements to get the job done

                      • Poses high school diploma or equivalent
                      • 1 year of recent customer service experience
                      • 6 months of previous call center experience
                      • Strong computer skills and experience with emailing and web-chat
                      • Must pass pre-employment screenings

                      Disclaimer

                      The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

                      Posting ID: 564725956Posted: 2020-07-24