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                        Director, Client Experience - InterQual Team

                        Change Healthcare
                        Saint Paul, MN 55101
                        Full-time, Part-time
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                        Job Description

                        Director, Client Experience - InterQual Team

                        Company: Change Healthcare
                        Location: Baldwin
                        Posted on: July 26, 2020

                        Job Description:

                        Transforming the future of healthcare isnt something we takelightly. It takes teams of the best and the brightest, workingtogether to make an impact.As one of the largest healthcaretechnology companies in the U.S., we are a catalyst to acceleratethe journey toward improved lives and healthier communities.Here atChange Healthcare, were using our influence to drive positivechanges across the industry, and we want motivated and passionatepeople like you to help us continue to bring new and innovativeideas to life.If youre ready to embrace your passion and do whatyou love with a company thats committed to supporting your future,then you belong at Change Healthcare.Pursue purpose. Championinnovation. Earn trust. Be agile. Include all.Empower Your Future.Make a Difference.Here at Change Healthcare, were creating a strongand more efficient healthcare system, and we want motivated andpassionate people to help us continue to bring new and innovativeideas to life. It takes teams of talented individuals workingtogether to accelerate our journey toward improved lives andhealthier communities and really make an impact.If youre looking tomaximize your potential and do what you love with a company thatscommitted to supporting your future, then you belong at ChangeHealthcare.Our core values to Pursue Purpose, Champion Innovation,Earn Trust, Be Agile, and Include All drive everything we do. Areyou ready to join our cause and Make a Change?Director, ClientExperience InterQual TeamThe Director, Client Experience isresponsible for leading a group of up to a dozen Senior ClientExecutives (SCEs) whose focus is to maximize the value realizationand other financial objectives for a specific set of CHCproducts/solutions. This leader is responsible for developing andmaintaining a Client Experience Team that ensures collaboration andcoordination with the horizontal VPs and/or AVPs, Business Units,Sales Teams, and all internal partners. The incumbent will leveragethe team to provide a collective voice of the customer to thealigned BU in support of but not limited to areas such as howeffectively the client is utilizing the solutions, assessingtraining and re-training needs, identifying add-on/up-sellopportunities to enhance the solution. The incumbents team willsupport the product and service owners regarding new productfeatures that tie to multiple client needs or pain points, capacityplanning and overall client satisfaction.Strategic planning acrossthe entire book of business for a designated product/solution set,retention and growth.Accountable for defining and owning strategicaccount planning and deployment across the entire range of thespecific products and services owned by the General Managers (GMs)supported by the incumbent. What will be my duties andresponsibilities in this job?Team Leadership (50%)AccountManagement (25%)Collaboration with Key Stakeholders (25%)Drivingexpansion of assigned accounts based on the financials contained inthe 3-year Long-Range Plan.Working across various GM business linesand solutions.Serving as the single point of contact responsiblefor specific internal and external oversight of payer marketchannel for Change Healthcares payer products and solutions withretention and growth of the product lines as the primaryobjectives.Acting as the clients advocate within CHC to ensure theclient receives the appropriate amount of attention and addedvalue. Develops long-term relationships with assigned clients,connecting with key business executives and stakeholders.Buildingstrong relationships with Sales leaders and reps, establishingcoordination between Sales and Account Management on key activitiesand creating renewal support strategies.Working with budgets andclients success matrix and having P&L ownership.Ensuringstrategic collaboration and coordination with the horizontal VPsand/or AVPs, Business Units, Sales Teams, and all internal partnersto guarantee the best overall client experience.Facilitating themeeting of the key leader counterparts to deepen the overallrelationship. Involves CHC resources from the SLT to servicedelivery teams as needed to problem solve, collaborate and/orotherwise ensure client performance objectives and expectations aremet.Becoming an expert on the clients business in the context ofthe overall health care industry.Understanding how the clientdifferentiates itself in markets and creates client value and howthe CHC portfolio can support/maximize theirdifferentiation.Overseeing regular joint strategic account planningand business reviews (Road maps, innovation, etc.) and tacticalactivities (governance, performance objectives, criticalmilestones) to ensure client needs and expectations are met.Proactively and continually assesses, clarifies and validates shortterm needs and long-term client objectives. Directs client tosolution development efforts to address client needs.What are therequirements needed for this position?Bachelors degree; Mastersdegree preferredMinimum 7 years of experience working with largehealth plans.A minimum of 5 years in a client, strategic partner orsupplier facing role including experience in strategic accountmanagement or strategic consulting in healthcare payer business,healthcare technology products and services business or healthcarepayer operations and a proven ability to achieve retention,satisfaction and growth targets.Related Market Expertise withstrong knowledge of account management methodology, planning,process optimization and data analysis.5 years of progressiveexperience managing others preferred and track record ofachievement with experience guiding and developing others throughperiods of change preferred.What other skills/experience would behelpful to have?Deep subject matter expertise in theproduct/solutions set managed, particularly as used by health plansin support of operational goals. Adaptive, collaborative, expedientwith his/her team & internal partners.Ability to demonstratethought leadership in Healthcare across multiple channels andbecome a trusted mentor and coach to a team of client executivesand to internal and external senior business decision makers.Strongcompetencies in these areas for leadership and management:interpersonal skills, delegation, team building, conflictresolution and decision making.Ability to develop and deploy thestrategy that drives customer partnership, revenue growth andretentionCustomer centric with the ability to adjust plans andactions to meet changing market and/or customer needs and abilityto put creative deals together to drive business growthDemonstratedability to lead teams to exceed goals with results-oriented style,high degree of analytical ability and proven problem-solving skillsincluding ability to manage a team, recruit and retain top talent,build consensus, and rally members to achieve resultsHighlyorganized and proficient at executing when experiencing multiplecompeting prioritiesAbility to impact and influence customers andpartners with a high degree of autonomy, energy, flexibility, anddrive to create real and measurable business resultsStronginterpersonal and communication skills with an open, honest anddirect communication style and ability to build relationshipsacross an organization to accomplish goalsGeneral knowledge ofMicrosoft Office, Salesforce, Pivotal or other CRMs and healthcareinformation systemsWillingness to engage in both tactical hands-onwork and strategic work as needed to manage and completeprioritiesHow much should I expect to travel?Willingness andability to travel up to 50% of timeEmployees in roles that requiretravel will need to be able to qualify for a company credit card orbe able to use their own personal credit card for travel expensesand submit for reimbursement.Join our team today where we arecreating a better coordinated, increasingly collaborative, and moreefficient healthcare system!Equal Opportunity/Affirmative ActionStatement Change Healthcare is an equal opportunity employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, sexualorientation, gender identity, genetic information, national origin,disability, or veteran status. To read more about employmentdiscrimination protections under federal law, read EEO is the Lawat https://www.eeoc.gov/employers/eeo-law-poster and thesupplemental information athttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.Ifyou need a reasonable accommodation to assist with your applicationfor employment, please contact us by sending an email toapplyaccommodations@changehealthcare.comwith ''Applicant requestingreasonable accommodation'' as the subject. Resumes or CVs submittedto this email box will not be accepted.Click herehttps://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdftoview our pay transparency nondiscrimination policy.ChangeHealthcare maintains a drug free workplace and conductspre-employment drug-testing, where applicable, in accordance withfederal, state and local laws.by Jobble

                        Keywords: Change Healthcare, Minneapolis , Director, Client Experience - InterQual Team, Executive , Baldwin, Minnesota

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                        Posting ID: 566864726Posted: 2020-08-08