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                      Restaurant Manager

                      Dunkin'
                      352 Lafayette St., Salem, MA 01970
                      Full-time
                      Refer friends, get paid!

                      Job Description

                      Restaurant Manager

                       

                      Principal Responsibilities and Key Activities:

                      Operations Excellence for Guest Satisfaction:

                      • Holds the guest as their highest priority and role models exceptional guest service
                      • Empowers the team to satisfy guests and resolve problems
                      • Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
                      • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
                      • Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
                      • Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
                      • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
                      • Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
                      • Maintains and calibrates restaurant equipment
                      • Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
                      • Utilizes Red Book or similar tool to track required documentation
                      • Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

                      Team Environment:

                      • Promotes a respectful team environment
                      • Ensures the right people are hired and developed for key positions
                      • Handles employee concerns with fairness and a sense of urgency
                      • Builds teamwork through effective training, deployment and communication
                      • Communicates performance expectations and holds self and team accountable
                      • Creates a learning environment ensuring team is trained for their position
                      • Recognizes team members for demonstrating desired behavior and performance
                      • Provides consistent coaching that drives performance of the team to achieve goals
                      • Builds a guest focused team creating a competitive spirit to achieve results

                      Profitability:

                      • Drives sales through effective execution of marketing programs
                      • Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
                      • Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
                      • Manages cash over/short through effective cash control procedures
                      • Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
                      • Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
                      • Ensures all policies and procedures are followed as well as compliance with labor and health laws
                      • Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner
                       
                      Posting ID: 804574Posted: 2020-07-14