Listen to customer requests, take messages and follow through with delivery based on account guidelines.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Take towing requests and dispatch.
Swing shift and weekends required.
Education: High school diploma or equivalent.
Experience: Customer service or answering service experience.
Excellent verbal and written communication, bilingual a plus.
Organization and the ability to multitask.
The job can be high pressure, at times.
Ability to prioritize emergency calls and follow through with the delivery.