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              • Urgently Hiring

              RS55 - Customer Support Representative II

              Kelly Services

              San Jose, CA 95138
              10.8 miles
              Full-time, Part-time

                Telephone Operator

                Personal Telephone Answering Service
                San Jose, CA 95002
                Full-time, Part-time
                Refer friends, get paid!

                Job Description

                Job Description

                General Accountabilities

                • Listen to customer requests, take messages and follow through with delivery based on account guidelines.

                • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

                • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

                • Take towing requests and dispatch.

                • Swing shift and weekends required.

                Job Qualifications

                • Education: High school diploma or equivalent.

                • Experience: Customer service or answering service experience.

                 

                Skills

                • Excellent verbal and written communication, bilingual a plus.

                • Computer literacy.

                • Organization and the ability to multitask.

                • Active listening.

                • Service orientation.

                • Critical thinking.

                • Social perceptiveness.

                • The job can be high pressure, at times.

                • Ability to prioritize emergency calls and follow through with the delivery.

                 

                 

                Company Description

                PTAS has been a family-owned and operated company in Silicon Valley since 1961. We answer multiple phone lines through a state of the art computerized phone system. Take and route messages according to each account's individual instructions and work together as a team to make sure customers are taken care of.

                We offer paid training and 401k.
                Posting ID: 563371775Posted: 2020-08-05