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    Mobile Associate - Bilingual, Spanish (Part-Time)

    T-Mobile

    Santa Ana, California, Santa Ana, CA 92704
    2.6 miles
    Full-time, Part-time

      Mobile Associate (Part-Time)

      T-Mobile

      Costa Mesa, CA 92626
      5.0 miles
      Full-time, Part-time

        Mobile Associate, Bilingual, Spanish (Part-Time)

        T-Mobile

        Orange, CA 92867
        5.4 miles
        Full-time, Part-time

          Mobile Associate, Bilingual, Spanish (Part-Time)

          T-Mobile

          Anaheim, CA 92802
          5.2 miles
          Full-time, Part-time

            Retail Sales Associate - Bilingual

            T-Mobile

            2300 Harbor Blvd #N-3, Costa Mesa, CA 92626
            6.7 miles
            Part-time

              Retail Sales Associate

              T-Mobile

              2300 Harbor Blvd #N-3, Costa Mesa, CA 92626
              6.7 miles
              Part-time

                Mobile Associate (Part-Time)

                T-Mobile

                Huntington Beach, California, Huntington Beach, CA 92647
                7.7 miles
                Full-time, Part-time

                  Mobile Associate (Part-Time)

                  T-Mobile

                  Irvine, CA 92618
                  9.6 miles
                  Full-time, Part-time

                    Mobile Associate (Part-Time)

                    T-Mobile

                    Fullerton, CA 92833
                    10.5 miles
                    Full-time, Part-time

                      Mobile Associate Bilingual, Korean (Part-Time)

                      T-Mobile

                      Fullerton, CA 92833
                      10.5 miles
                      Full-time, Part-time

                        Retail Store Manager

                        T-Mobile

                        2300 Harbor Blvd #N-3, Costa Mesa, CA 92626
                        6.7 miles
                        Full-time

                          Mobile Associate - Retail Sales

                          T-Mobile

                          Aliso Viejo, CA 92656
                          14.9 miles
                          Full-time, Part-time

                            Mobile Associate

                            T-Mobile

                            Norwalk, CA 90650
                            16.3 miles
                            Full-time, Part-time

                              Mobile Associate - Retail Sales

                              T-Mobile

                              Signal Hill, CA 90755
                              16.7 miles
                              Full-time, Part-time

                                Mobile Associate - Bilingual, Spanish (Part-Time)

                                T-Mobile
                                Santa Ana, CA 92704
                                Full-time, Part-time
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                                Job Description

                                Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert.

                                Responsibilities
                                Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
                                • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
                                • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
                                • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
                                • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
                                • Approaching service and sales needs with patience, honesty and empathy.

                                Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
                                • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
                                • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
                                • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

                                Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

                                Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

                                Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
                                • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
                                • Successfully identify and handoff small business leads.


                                Qualifications
                                • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
                                • Desire to be a part of the game-changing T-Mobile store team.
                                • Competitive drive and confidence to succeed in a fast-paced sales environment.
                                • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
                                • Effective at balancing customer experience and performance goals.
                                • 6 months of customer service and/or sales experience, Retail environment preferred

                                Minimum Qualifications
                                • At least 18 years of age
                                • Legally authorized to work in the United States
                                • High School Diploma or GED
                                • Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
                                • Written and verbal communication skills
                                • Tech savvy
                                • Demonstrated creative problem solving
                                • Bilingual: Fluent in English and another language

                                Company Profile
                                As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

                                Applicant Privacy Policy

                                We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

                                EOE Statement
                                We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
                                Posting ID: 552059378Posted: 2020-08-13