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    WSS (Warehouse Shoes Sales)
    Canoga Park, CA 91303
    Full-time, Part-time
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    Job Description

    WHAT WE'RE LOOKING FOR: Candidates who are Customer Focused, Leaders and thrive on developing others. As a member of management your goals are to ensure the store is following the standard operating procedures, delivering results and promoting an inclusive work environment. WHAT'S IN IT FOR YOU AS A FULL TIME EMPLOYEE: Benefits Package (Medical/Dental/Vision/401k) at reasonable cost Employee Discount on merchandise in our stores Membership to LifeMart discounts (movie tickets, amusement parks, and much more) Part of a growing retailer where you can establish your retail career through WSS University WHAT YOU'LL DO: Driving Results Coach and demonstrate the WSS 10 Non-Negotiables (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office) Ensure proper pricing and displays throughout the store Assist with increasing sales and delivering sales plan Delegate tasks to Team Members and provide follow up Continuously motivate Team Members to meet assigned sales and productivity goals Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge Demonstrate sales leadership for Team Members by playing an active role on the sales floor Collaborate with Assistant and Store Manager to identify opportunities to support sales Delivering Extreme Customer Service Ensure customer satisfaction by coaching Team Members to deliver and model the "5 Points of Caring Culture" and "SMILE" service approach Effectively handle customer issues; continuously improve overall customer satisfaction Maintain a safe environment for our customers and Team Members including but not limited to: implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations Operational Excellence Maintain a clean, neat and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office Monitor and verify incoming/outgoing product Ensure cash handling procedures are properly followed including: cash drops, bank deposits and bank runs Assist with staffing and scheduling properly to maintain payroll budget Respond to occasional calls regarding the store alarm during after hours Assist in educating team on and enforcing all appropriate personnel policies, labor laws and security and safety procedures Developing World Class Teams Assist in training, coaching and developing Team Members WHAT YOU'LL NEED: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS/SKILLS Excellent communication skills to connect effectively with customers and co-workers Models team values which support our core values and company culture Excellent leadership, organizational and time management skills Possess a self-starter attitude Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems Ability to understand financial reports Ability to analyze problems and provide practical solutions Ability to stand/walk for approximately 8-10 hours per day Proven track record of delivering exceptional customer service Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed Available to relocate within a 25-mile radius based upon the needs of the business EDUCATION AND/OR EXPERIENCE High school diploma; some college preferred Retail experience preferred PHYSICAL ABILITIES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to: Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed Stand or walk at least 8 (eight) hours in a given day Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift Climb a step stool or ladder Communicate effectively in person and on the phone ABOUT WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers. Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates over 80 stores throughout California, Nevada, Arizona, and Texas. WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
    Posting ID: 566816238Posted: 2020-08-11