860 Computer Jobs in sarasota, fl

Job Profile Summary We are looking for a customer service oriented Service Desk Analyst to provide technical support to users in an efficient and accurate manner. A Service Desk Analyst is responsible for providing help desk support to our customers applying technical knowledge and customer service skills. The goal is to make sure that customer value is maintained to the standards set forth by the customer. Duties Responsibilities ITIL Incident management and ITIL Problem management identification First call resolutions when possible Open and close tickets daily Provide coverage in any area that client is responsible for as needed Manage and work technical and administrative queues from the Desk or in the Field Able to work autonomously, but in support of the team objectives Adhere to all policies and procedures (ex. Service Catalog, security policies and specifications) Log all incidents, customer requests and work performed in the service ticketing system Arrange for technical support where problems cannot or should be resolved at your level Regular contributions to the Knowledge Base Lead all customer management situations, be proactive on communications and escalations Provide excellence in customer service satisfaction Keep management apprised of any relevant events or risks Your top priority is accuracy and consistency--especially during peak volume or rush situations Qualifications ExperienceEducation Required High School diploma or equivalent 1-2 years minimum experience in a Service Desk or technical support role 1+ years customer service experience Skills Required PC expertise (Windows, SCCM for Microsoft AD) Troubleshooting and problem solving IT Support in an enterprise environment All current office technologies, and proactively researches new ones Type 40 words per minute with accuracy Customer management Interpersonal skills via Telephone, email, and IM Able to take ownership through to resolution Active listening Conflict management Strong documentation skills Skills Preferred CompTIA A+ Certification Other Requirements Valid driver's license local travel to remote offices within the county is occasionally required in order to perform functions and attend staff meetings. Organized with attention to detail and accuracy Strong work ethic and ability to work in teams Able to work any shift from 700am to 500pm M-F plus overtime as needed Participate in on-call support role rotation for a minimum of a 15-day period each quarter Participate in EOC as needed Cross Train with Service Desk queues every 6 months and work in the Field 2+ weeks per year Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. The Position while in the field will have to do some moderate lifting of equipment up to 25 lbs and spend time standing, kneeling, sitting, and walking. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Severin Collins Recruiter www.cai.io httpwww.cai.io