Customer Service Representative (CSR)
Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for the opening of new accounts
Utilize Connections and the On-boarding process to grow customer relationships
Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
Responsible for maintaining legal documents
Promote BancFirst services through cross selling banking products to new and existing clientele
Extraordinary customer service at all times
Perform other job related duties and special projects as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
Previous banking experience and/or customer service experience in related field preferred
Knowledge of policies and procedures as well as federal guidelines
Ability to acquire an understanding of BancFirst products and services
Proficient in computer usage, strong knowledge of Microsoft Office
Able to communicate professionally both verbally and in writing
Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
Must be flexible and able to work additional hours when crucial to the branch environment
Critical thinking skills
Work well under stress and deadlines while managing multiple tasks
Must demonstrate a business professional image and demeanor at all times
Attendance and punctuality is an essential function of the job
Bilingual (Spanish) a plus
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10 pounds
230 S. Broadway
Konawa, OK 74849
M-F, Saturdays as scheduled
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $9 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Diversity...Our differences enhance business performance.
Posting ID: 565544480Posted: 2020-08-08